# Romina Merino Romina Merino is a remote worker on Himalayas, Ejecutiva de Atención al Cliente at Apex, based in Chile. Source: https://himalayas.app/@rominamerino ```text Back Office Executive with experience at CGE and Autopista Central, manually validating 3,000 records daily and correcting data inconsistencies. ``` | Detail | Value | | --- | --- | | Availability | Looking for a job | | Location | Chile | | Authorized to work in | Chile | | Salary expectations | 188000k+ CLP | | Job categories | Back Office Executive, Manual Validation Auditor, Data Entry Clerk | | Skills | Back Office Operations, Data Validation, Record Auditing, License Plate Validation, Data Entry, Quality Control, Regulatory Complaints, Case Management, Document Review, Customer Service, Data Traceability, KPI Management, SLA Compliance, SAP Logon, SAP CRM | | LinkedIn | https://linkedin.com/in/romina-merino-mancilla-a2a7a359 | ## What I'm looking for ```text I’m seeking a Back Office Executive, Manual Validation Auditor, or Data Entry role focused on data validation, record auditing, and quality control. I’m available to work remotely. ``` ## About ```text At Emovis – Cliente Autopista Central, I manually validated an average of 3,000 records daily and corrected inconsistencies that automated processes had missed. I also performed this work at Operalia S.A. for Autopista Vespucio Sur and Costanera Norte, supporting accurate records through auditing and mass data entry. At Upcom DTS and Konecta, I managed customer cases and regulatory complaints for CGE, reviewing documentation and tracking cases through to closure. I’ve also handled customer service and claims for SBPay, and I’m currently seeking opportunities in back office, manual validation auditing, or data entry, with a focus on data validation, record auditing, and quality control. ``` ## Experience ### Ejecutiva de Atención al Cliente Apex. Jun 2026 - Jul 2026 ```text Provided telephone support to SBPay clients, managing inquiries and requests per service protocols. Executed blocking, unblocking, and complaint management processes, and updated internal systems to ensure record accuracy. ``` Skills: Atención-al-Cliente, Gestión-De-Reclamos, Identity-Verification, Trazabilidad, KPIs ### Ejecutiva Back Office Upcom DTS. Jul 2025 - Nov 2025 ```text Managed an average of 10 regulatory complaints daily from oversight bodies for CGE clients. Analyzed documentation and technical background to resolve tariff-related cases, ensuring regulatory compliance and timely case closure. ``` Skills: SAP-Logon, SAP-CRM, Excel, Gestión-De-Reclamos, Documentary-Analysis, KPIs ### Digitadora de Patentes Emovis. Feb 2025 - Jun 2025 ```text Manually validated an average of 3,000 records daily, ensuring high precision in auditing and mass data entry. Detected and corrected inconsistencies not identified by automated processes, contributing to database integrity. ``` Skills: Data-Validation, Auditoría-De-Registros, Large-Scale-Digitization, Control-de-calidad ### Ejecutiva Back Office Konecta. Jul 2024 - Oct 2024 ```text Managed an average of 20 daily administrative and complaint requirements for CGE clients. Reviewed case documentation, ensured correct resolution per procedures, and actively followed up until closure, meeting KPIs. ``` Skills: Gestión-De-Reclamos, Documentary-Review, Seguimiento-De-Casos, KPIs ### Digitadora de Patentes Operalia S.A.. Aug 2020 - Feb 2023 ```text Manually validated an average of 3,000 records daily, ensuring high precision in auditing and mass data entry. Detected and corrected inconsistencies not identified by automated processes, contributing to database integrity. ``` Skills: Data-Validation, Auditoría-De-Registros, Large-Scale-Digitization, Control-de-calidad ### Digitadora Administrativa Ezentis S.A.. Jan 2016 - Dec 2018 ```text Entered and updated an average of 30 daily records of installations and repairs for Movistar, Claro, and Entel in the corporate database. Registered administrative and technical details for each work order, ensuring traceability and data accuracy. ``` Skills: Digitación-De-Datos, Data-Validation, Trazabilidad, Excel ### Back Office BST Quality. Jan 2013 - Dec 2015 ```text Reviewed contractual documentation for completeness and compliance. Managed portability processes for Entel Empresas clients and validated administrative and commercial data before processing. ``` Skills: Documentary-Review, Portabilidad, Data-Validation ### Administrativa de Ventas Widehome. Jan 2013 - Dec 2013 ```text Prepared over 20 monthly commercial budgets tailored to client requirements. Provided administrative support to the sales team and managed documentation and commercial follow-up to meet deadlines. ``` Skills: Presupuestos, Soporte-Administrativo, Seguimiento-Comercial ### Cajera Bancaria Tempolavoro. Jan 2010 - Dec 2012 ```text Executed an average of 200 daily banking transactions, providing direct customer service at the window. Managed financial transactions strictly following security protocols and maintained high service standards in high-demand environments. ``` Skills: Atención-al-Cliente, Transacciones-Bancarias, Protocolos-De-Seguridad-Y-Salud-En-El-Trabajo ## Education ### SENCE Certificación, Facturación Electrónica ```text Completed certification in Electronic Invoicing in 2022. ``` ### Instituto Profesional Santo Tomás Título Profesional, Comunicación Audiovisual Digital ```text Completed a professional degree in Digital Audiovisual Communication in 2019. ``` ## Tech stack - Microsoft Excel To contact Romina, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire). ## People also viewed - [Naidi Veliz](https://himalayas.app/@naidiveliz): Ejecutiva Atención al Cliente, Sercomed - [Xiomara VC](https://himalayas.app/@xiomaravc): Administrative / Support Role, CSRA Embassy of the United States – Chile - [Solcire Cordero](https://himalayas.app/@solcirecordero): Ejecutiva Senior de Back Office, CGS Chile S.A. - [Luis Nino](https://himalayas.app/@luisnino): Customer Support & Gestión Administrativa, Clínica Veterinaria Alcántara - [ricardo nuñez](https://himalayas.app/@ricardonuez1): Práctica Profesional Administración de Empresas, Nestlé Chile - [Sebastián Acuna](https://himalayas.app/@sebastinacuna): Asistente Servicio al Consumidor, Empresas Carozzi S.A. - [Thai Sanchez](https://himalayas.app/@thaisanchez): PASANTE ADMINISTRATIVA, UCV, Dirección Escuela de Historia - [Dragan Grubessich](https://himalayas.app/@dragangrubessich): Quality Assurance Monitor, Salmones de Chile S.A. - [Michelle Pacheco](https://himalayas.app/@michellepacheco): Hair Stylist, Bendita Spa - [Gerson Granifo](https://himalayas.app/@gersongranifo): Freelance, Freelance