# Romeo Bag-ao

Romeo Bag-ao is a remote worker on Himalayas, Learning & Deployment Specialist at Ernst & Young (EY) GDS Philippines, based in Philippines.

Source: https://himalayas.app/@romeobag-ao

```text
Learning & Deployment Specialist at Ernts & Young (EY) GDS Philippines, coordinating LMS operations and learning delivery.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Philippines |
| Authorized to work in | Philippines |
| Salary expectations | 139k+ PHP |
| Job categories | Learning And Development Specialist, Trainer, Learning Operations Specialist, Learning and Production Specialist |
| Skills | Training Facilitation, Learner Engagement, LMS Operations, virtual training, Hybrid Training, Learning Administration, Zoom Management, Virtual Event Management, Training program delivery, training coordination, Facilitator Coordination, Attendance Tracking, Compliance Reporting, CPE Compliance, Coaching |

## About

```text
At Ernts & Young (EY) GDS Philippines, I manage learning administration and LMS operations, from course setup and attendance tracking to compliance reporting and learner support.

Previously, as a Learning & Production Specialist at Ernts & Young (EY) GDS Philippines, I led virtual production and delivery for EY Americas learning programs. I coordinated facilitators and session logistics, managed Zoom meetings and webinars, and resolved delivery and platform issues.

At Telus, I delivered new-hire and upskilling programs through coaching, performance feedback, and learner development initiatives. I was awarded Top Trainer.

Earlier, I facilitated sales and technical training at Sutherland and delivered training across programs at Teleperformance, where I received the Global Top Trainer award for Q1 2021. My experience also includes customer service and sales at Alorica and teaching at St. Paul University.
```

## Experience

### Learning & Deployment Specialist (current)

[Ernst & Young (EY) GDS Philippines](https://himalayas.app/companies/ey)

```text
Managed learning administration and LMS operations, including course and class setup, roster management, attendance tracking, compliance reporting, CE credit processing, and e-learning assignments. Coordinated with stakeholders to maintain accurate schedules and support learner inquiries.
```

Skills: LMS, Learning-Administration, Compliance-Reporting, Stakeholder-Management, training-coordination

### Learning & Production Specialist

[Ernst & Young (EY) GDS Philippines](https://himalayas.app/companies/ey). Jan 2023 - Jan 2026

```text
Led end-to-end virtual production and delivery of EY Americas learning programs, managing Zoom meetings and webinars, session logistics, facilitator coordination, and technical support. Ensured CPE compliance through attendance tracking and reporting.
```

Skills: Zoom, Webinar-Management, virtual-training, CPE-Compliance, Technical-Support

### Senior Trainer

[Telus](https://himalayas.app/companies/telus). Mar 2022 - Jan 2023

```text
Delivered end-to-end new hire and upskilling training programs, facilitating seamless transition to operations through coaching, performance feedback, and learner development initiatives. Awarded Top Trainer.
```

Skills: Training-Facilitation, Coaching, Performance-Feedback, New-Hire-Training, Upskilling

### Senior Trainer

[Sutherland](https://himalayas.app/companies/sutherland). Jan 2021 - Jan 2022

```text
Facilitated sales and technical training for agents, supervisors, and leadership teams, supporting skill development, performance improvement, and consistent training delivery across all levels.
```

Skills: Sales-Training, Technical-Training, Leadership-Development, Performance-Improvement

### Trainer

[Teleperformance](https://himalayas.app/companies/teleperformance-com). Jan 2019 - Jan 2022

```text
Delivered end-to-end training across programs. Awarded Global Top Trainer – Q1 2021.
```

Skills: Training-Delivery, Program-Management, Learner-Engagement

### Trainer

[Alorica](https://himalayas.app/companies/alorica). Jan 2018 - Jan 2019

```text
Trained multiple lines of business including Customer Care, Technical Support, and NMA.
```

Skills: Customer-Service-Training, IT-Support-Training, Multi-LOB-Training

### Customer Service & Sales Agent

[Alorica](https://himalayas.app/companies/alorica). Jan 2015 - Jan 2017

```text
Delivered sales, retention, and customer support.
```

Skills: Sales, Retention, Customer-Support

### Teacher

St. Paul University. Jan 2014 - Jan 2015

```text
Served as a Catholic school teacher, delivering values-based and academic instruction while fostering student development, discipline, and character formation.
```

Skills: Teaching, Curriculum-Planning, Student-Assessment, Classroom-Management

## Education

### Laguna North-Western College

Bachelor of Arts, Philosophy. 2009 - 2013

```text
Pursued a Bachelor of Arts in Philosophy, developing critical thinking and analytical skills.
```

## Tech stack

- Workday
- Slack
- Microsoft Teams
- Apollo
- Microsoft Excel
- Zoom
- Webex
- Canva
- Microsoft Word
- Microsoft PowerPoint

To contact Romeo, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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