# Roman Hrabar

Roman Hrabar is a remote worker on Himalayas, Technical Customer Service Associate Manager at Benchmark Gensuite, based in Slovakia.

Source: https://himalayas.app/@romanhrabar

```text
Technical Customer Service Associate Manager at Benchmark Gensuite® supporting customers, troubleshooting application errors, and coordinating projects.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Slovakia |
| Authorized to work in | Austria |
| Salary expectations | 40k+ EUR |
| Job categories | Technical Customer Support Associate, Customer Service Manager, Project Coordinator |
| Skills | Technical Support, Customer Service, Project Coordination, User Acceptance Testing, Software Testing, Software Troubleshooting, Data Querying, Data Manipulation, Customer Relationship Management, Sales, HelpMe Ticketing System, MySQL, SQL, Microsoft Office, Microsoft Word |

## About

```text
At Benchmark Gensuite®, I provide technical support through the HelpMe Ticketing System, troubleshoot application errors, and document the steps used to reproduce them. I also participate in User Acceptance Testing for application updates.

I support project coordination by tracking progress, estimates, and scheduling, and I work with Customer Relationship Managers and Product Development to evaluate potential solutions aligned with customer needs.

Previously, I supported users of TrackEnsure Inc.’s mobile application by phone, recorded customer data, and helped customers navigate the product. At Park Inn by Radisson Danube, I handled front desk operations, reservations, and guest billing.
```

## Experience

### Technical Customer Service Associate Manager (current)

[Benchmark Gensuite](https://himalayas.app/companies/benchmark-gensuite). Jan 2023 - Present

```text
Provided on-time technical support through HelpMe Ticketing System, troubleshooting application errors and partnering with Customer Relationship Managers. Participated in User Acceptance Testing and supported project coordination and management.
```

Skills: Technical-Support, Troubleshooting, User-Acceptance-Testing, Project-Management, Customer-Relationship-Management, Communication-Skills

### Technical Support Specialist

TrackEnsure Inc.. Oct 2020 - Nov 2022

```text
Provided technical support to customers via phone and internal database, resolving issues and increasing satisfaction. Recorded data, completed trainings, and actively introduced new products and services.
```

Skills: Technical-Support, Customer-Service, Troubleshooting, Data-Entry, Communication-Skills

### Front Desk Agent

Park Inn by Radisson Danube. Jan 2018 - Oct 2020

```text
Provided front-of-house duties including guest greeting and assistance, resolved complaints, and managed reservations and room allocations. Monitored customer accounts and promoted hotel services to increase revenue.
```

Skills: Customer-Service, Front-Desk-Operations, Reservations, Complaint-Resolution, Hotel-Software, Opera-PMS, Asseco-HOREC

### Telephone Sales Operation Manager

Plastimet. Oct 2015 - Sep 2016

```text
Analyzed and expanded the client base, identified target groups, and organized sales to these groups. Implemented sales plans, conducted business meetings and calls, and managed documentation for goods shipment.
```

Skills: Sales-Management, Client-Analysis, Contracting, Sales-Planning

### Sales Representative

LLC Carpathian Trading House. Apr 2014 - Sep 2015

```text
Achieved sales goals and increased sales volume through high-quality product presentations and expanding product range at retail outlets. Controlled product display and ensured timely payments, while collaborating with existing customers and attracting new ones.
```

Skills: Sales, Customer-Relationship-Management, Product-Presentations, Retail

## Education

### Prešovská univerzita

Teaching, English Language and Literature. 2016 - 2017

```text
Studied teaching of English language and literature at Prešovská univerzita from 2016 to 2017.
```

### Lviv State University of Internal Affairs

Law, Law. 2007 - 2011

```text
Studied law and jurisprudence at Lviv State University of Internal Affairs from 2007 to 2011.
```

## Tech stack

- MySQL
- Microsoft Excel
- Skype
- SQL
- Microsoft Word
- Microsoft Outlook
- Microsoft PowerPoint
- Instagram
- YouTube
- Facebook
- Microsoft Office

To contact Roman, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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