# Rohit Verma

Rohit Verma is a remote worker on Himalayas, Customer / Risk Operations at Amazon, based in India.

Source: https://himalayas.app/@rohitverma4

```text
I resolve high-volume customer, risk, and recruitment operations cases from intake through closure.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | India |
| Authorized to work in | India |
| Job categories | Case Manager, Customer Operations Specialist, Risk Operations Specialist, HR Operations Specialist, Recruiter, Customer Support Specialist, Operations Coordinator, Case Care Manager, Case Management, Case Management Coordinator, Case Management Specialist, Clinical Case Manager, Case Management Professional, Case Coordinator, Social Services Case Manager |
| Skills | Case Management, Customer Service, Customer Support, HR Operations, Candidate Support, Escalation Management, Sensitive Communication Handling, Confidentiality, Documentation, Records Management, Process Adherence, Policy Compliance, Stakeholder Management, Cross Functional Communication, Problem Solving, Root Cause Analysis, Queue Management, Pipeline Management, Workflow Coordination, Process Improvement, Reporting, Operational Trackers, data review, Excel, Microsoft Word, Outlook, Customer Support Systems, AI Productivity, Movement |

## What I'm looking for

```text
I'm looking for an individual-contributor case-management or virtual operations role where I can resolve complex issues, manage high-volume workflows, handle sensitive information responsibly, and improve customer or candidate outcomes.
```

## About

```text
At Amazon, I managed high-volume customer and risk-related cases, balancing accuracy, service quality, process compliance, and timely resolution.

I investigated complex account and customer issues, reviewed incomplete information, documented findings, and owned escalations through closure. I worked closely with risk, compliance, and support teams to ensure appropriate action and communication.

In recruitment operations, I managed end-to-end hiring workflows across BPO, customer support, operations, IT/ITES, and e-commerce requirements. I coordinated sourcing, screening, interviews, candidate support, documentation, and joining activities while keeping stakeholders informed.

I'm comfortable handling sensitive information, shifting priorities, and high-volume queues independently. I bring clear communication, structured tracking, and practical process improvement to remote case-management and virtual operations work.
```

## Experience

### Customer / Risk Operations

[Amazon](https://himalayas.app/companies/amazon). Jan 2023 - Dec 2025

```text
Managed high-volume customer cases and inquiries with a focus on accuracy, service quality, and timely resolution. Investigated complex issues, owned escalations, and maintained accurate case records.
```

Skills: Case-Management, Customer-Support, Investigation, Escalation-Management, Documentation, Process-Compliance, Microsoft-Word

### Recruitment / Operations Lead

[Amazon](https://himalayas.app/companies/amazon)

```text
Managed end-to-end recruitment operations across BPO, customer support, and IT/ITES requirements. Coordinated stakeholders, maintained records, and resolved candidate and client issues.
```

Skills: Recruitment, Stakeholder-Management, Candidate-Support, Documentation, Process-Improvement, Microsoft-Word

## Education

### University of Calcutta

Bachelor of Commerce, Accountancy and Finance

```text
Bachelor of Commerce with a focus on Accountancy and Finance from the University of Calcutta, completed in 2020.
```

## Tech stack

- Microsoft Excel
- Movement

To contact Rohit, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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