# Rohit Raj Hazari

Rohit Raj Hazari is a remote worker on Himalayas, MHLS Corp HR Specialist (HR Shared Services) at Amazon, based in India.

Source: https://himalayas.app/@rohitrajhazari

```text
HR Shared Services Specialist at Amazon who supported 100+ employees through relocation and Green Card processes.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 14994k+ INR |
| Job categories | HR Shared Services Specialist, HR Operations Specialist, HRIS Specialist, Employee Relations, HR Supervisor |
| Skills | HR Shared Services, HR Operations, Employee Relations, Case Management, Escalation Management, Employee Lifecycle Management, Onboarding, Separation, Performance Management, Payroll Processing, Benefits Administration, Fidelity 401(K) Recordkeeper, Global Mobility, Green Card Support, HR Analytics |
| LinkedIn | https://linkedin.com/in/rohit-raj-888088a7 |

## About

```text
At Amazon, I lead HR Shared Services operations, resolving employee, manager, and leadership inquiries across web portal, phone, and ticketing channels. I maintain a 98% SLA resolution rate using ServiceNow and Salesforce Service Cloud.

I serve as a Tier-3 Subject Matter Expert, using Workday, PeopleSoft, Ceridian Dayforce, and ADP to troubleshoot self-service issues, process Canadian payroll, and audit local compliance. I also interpret policies and report HR metrics for senior leaders.

At Amazon, I managed case navigation, relocation tracking, and US Green Card processes for 100+ corporate employees, ensuring zero-defect regulatory compliance. I also supported employee lifecycle transactions and total rewards inquiries, including benefits and Fidelity 401(K) calculations.

I supervise, coach, and mentor junior associates and direct reports, and delivered regional process training that achieved a 95% Right-First-Time efficiency rating. Earlier, at Sitel (EarthLink ISP), I handled Level 2 escalations and exceeded a 94% Customer Satisfaction score.
```

## Experience

### MHLS Corp HR Specialist (HR Shared Services) (current)

[Amazon](https://himalayas.app/companies/amazon). Jun 2016 - Present

```text
Led HR Shared Services operations in a contact center environment, resolving complex employee and leadership inquiries via multiple channels with a 98% SLA resolution rate. Served as Tier-3 SME, managed employee lifecycle transactions, and supervised junior associates.
```

Skills: ServiceNow, Salesforce-Service-Cloud, Workday, Peoplesoft, Dayforce, ADP, ICIMS, HRIS, Case-Management, SLA-Management, Employee-Relations, Performance-Management, Onboarding, Benefits-Administration, Fidelity-401(K)-Recordkeeper, Tableau, Power-BI, HR-Analytics

### Senior Customer Support Professional

Sitel. Mar 2014 - Jun 2016

```text
Delivered high-quality customer and employee support in a high-volume contact center, consistently exceeding a 94% CSAT score. Led Level 2 complex case escalations and mentored peers to optimize resolution workflows.
```

Skills: Customer-Support, Call-Center-Operations, Escalation-Management, Knowledge-Base, Process-Auditing, Customer-Retention

## Education

### Indian Institute of Management Trichy

Post Graduate Certificate Program, Strategic Human Resource Management. 2025 - Present

```text
Post Graduate Certificate Program in Strategic Human Resource Management, expected completion in 2026.
```

### Jawaharlal Nehru Technological University, Hyderabad

Bachelor of Engineering, Computer Science and Engineering

```text
Bachelor of Engineering in Computer Science and Engineering, completed in 2012.
```

## Tech stack

- Tableau
- Workday
- ServiceNow
- ADP
- Power BI

To contact Rohit Raj, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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