# Rohan Streams

Rohan Streams is a remote worker on Himalayas, Process Associate at Capgemini, based in India.

Source: https://himalayas.app/@rohanstreams

```text
Customer service professional at Capgemini who supported ADT customers and streamlined workflows while maintaining service level agreements.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 642k+ INR |
| Job categories | Customer Service Associate, Process Associate |
| Skills | Customer Service, Customer Relationship Management, Voice support, Non Voice Support, Technical Troubleshooting, Billing Operations, Account Management, Ticketing Systems, Process Optimization, SLA Management, First Contact Resolutions, Customer Satisfaction, Salesforce, CRM, Excel |

## About

```text
At Capgemini, I supported UK and US customers for ADT, executing business processes and maintaining service level agreements with high accuracy. I also collaborated with cross-functional teams to improve workflow efficiency and operational productivity.

At Amazon, I provided virtual customer support to North American customers, resolving billing, account, and service inquiries. I maintained strong first-contact resolution and customer satisfaction performance metrics.

At Wipro, I handled voice and non-voice support for Geek Squad/Best Buy customers. I troubleshot technical issues, escalated them when needed, and helped minimize user downtime.

My experience spans customer service, technical support, billing operations, and transactional processes. I also bring a Bachelor of Computer Applications and experience with Salesforce CRM, ticketing tools, and Microsoft Office.
```

## Experience

### Process Associate

[Capgemini](https://himalayas.app/companies/capgemini-technology-services). Apr 2022 - Nov 2023

```text
Executed complex business processes and maintained service level agreements (SLAs) with high accuracy. Collaborated with cross-functional teams to streamline workflow efficiencies and operational productivity.
```

Skills: Customer-Service, SLA-Management, Process-Optimization, Teamwork, Microsoft-Office

### Customer Service Associate

[Amazon](https://himalayas.app/companies/amazon). Feb 2020 - May 2021

```text
Delivered world-class support to global customers, resolving complex inquiries regarding billing, accounts, and services. Maintained excellent performance metrics in first-contact resolution (FCR) and customer satisfaction (CSAT) scores.
```

Skills: Customer-Service, Billing, Account-Management, First-Contact-Resolutions, Customer-Satisfaction, CRM

### Customer Service Associate

[Wipro](https://himalayas.app/companies/wipro-limited). Sep 2018 - Sep 2019

```text
Handled customer interactions via voice and non-voice channels, focusing on technical troubleshooting and service requests. Diagnosed and escalated technical issues efficiently, ensuring minimal downtime for users.
```

Skills: Customer-Service, Technical-Troubleshooting, Voice-support, Non-Voice-Support, Ticketing-Systems

## Education

### The Heritage Academy

Bachelor of Computer Applications, Computer Applications

```text
Bachelor of Computer Applications (BCA) from The Heritage Academy, affiliated with MAKAUT, graduated in 2019.
```

### Indian School Certificate Examination

Higher Secondary, General Studies

```text
Completed Higher Secondary (Class XII) through the Indian School Certificate Examination in 2015.
```

### Indian School Certificate Examination

Secondary School, General Studies

```text
Completed Secondary School (Class X) through the Indian School Certificate Examination in 2013.
```

## Tech stack

- Salesforce
- Microsoft Excel
- Microsoft Word

To contact Rohan, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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