# Rohan Dutta

Rohan Dutta is a remote worker on Himalayas, Operations Specialist / Vendor Lead at Epifi Technologies Private Ltd., based in India.

Source: https://himalayas.app/@rohandutta1

```text
Operations Specialist at Epifi Technologies Private Ltd. who improved collections and helped create a case management process that reduced errors by 20%.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 106k+ INR |
| Job categories | Operations Specialist, Vendor Manager, Collections Specialist, KYC Analyst, Customer Success Specialist |
| Skills | Operations, Vendor Management, Collections, KYC, AML, CDD, SARs, Financial Crime Compliance, Risk and Fraud, Merchant Onboarding, Transaction Monitoring, Case Management, Payment Gateways, Governance, Billing |
| LinkedIn | https://linkedin.com/in/rohan-dutta-9b6510249 |

## About

```text
At Epifi Technologies Private Ltd., I supported transaction monitoring and onboarding as a Risk & Fraud Outcall Analyst, then moved into a Vendor Lead role. I helped create a case management process that reduced errors by 20% and worked with debt collections, achieving a 95% quality score and an 80% recovery rate on the 0–30 bucket.

At Razorpay Software Private Ltd, I moved from KYC Analyst to Analyst/ Subject Matter Expert, supporting merchant onboarding and a partial payment gateway activation feature that reduced manual basic KYC checks by 50%. Earlier, I worked in sales at Ola Financial Services and customer retention for Airtel through Hinduja Global Services.
```

## Experience

### Operations Specialist / Vendor Lead

Epifi Technologies Private Ltd.. Jan 2023 - Apr 2026

```text
Supported transaction monitoring and onboarding as a Risk & Fraud Outcall Analyst, and later managed external collection agencies as a Vendor Lead, achieving significant improvements in recovery rates and process efficiency.
```

Skills: Risk-and-Fraud-Analysis, Transaction-Monitoring, Customer-Onboarding, Case-Management, Debt-Collection, Vendor-Management, MIS-Dashboards, Governance, Billing, Legal-Case-Management, Arbitration, Litigation

### Analyst/ Subject Matter Expert

[Razorpay Software Private Ltd](https://himalayas.app/companies/razorpay). Apr 2021 - Aug 2022

```text
Started as a KYC Analyst and was promoted to SME, leading a team and spearheading pilot projects to improve merchant onboarding processes and achieve high compliance and CSAT scores.
```

Skills: KYC, AML, Merchant-Onboarding, Payment-Gateways, Team-Leadership, Training, Process-Improvement, Product-Features, CSAT, Quality-Audits, RBI-Compliance

### Assisted Sales Executive

Ola Financial Services. Oct 2019 - Mar 2021

```text
Contributed to sales and customer onboarding for Ola Money PostPaid Plus, creating call scripts and generating leads through social media to boost sales and credit line usage.
```

Skills: Sales, Customer-Onboarding, Lead-Generation, Social-Media, KYC, Upselling, Credit-Services

### Senior Customer Relationship Officer

Hinduja Global Services. Jun 2016 - Aug 2019

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Worked for client Airtel in customer retention, achieving high retention rates and CSAT scores, and contributed to process improvements and training for new employees.
```

Skills: Customer-Retention, Customer-Relationship-Management, Call-Script-Development, Training, Data-Collation, Data-Validation, CSAT, Quality-Scores

## Education

### Udemy

AML Basics | KYC | CDD | SAR | Financial Crime Compliance, Financial Crime Compliance

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Completed a certification in AML Basics, KYC, CDD, SAR, and Financial Crime Compliance in 2026.
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### Sikkim Manipal University

Bachelor of Computer Applications, Computer Applications

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Graduated with a Bachelor of Computer Applications in 2013.
```

## Tech stack

- Avaya
- FreshDesk

To contact Rohan, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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