# robin mathews

robin mathews is a remote worker on Himalayas, Virtual Customer Associate at Amazon, based in India.

Source: https://himalayas.app/@robinmathews1

```text
I resolve customer issues across phone, email, and chat while improving service quality.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 70k+ INR |
| Job categories | Customer Service Associate, Customer Support Specialist, Virtual Assistant, Administrative Assistant, Data Entry Specialist |
| Skills | Customer Service, Customer Support, Phone Support, Email Support, Live Chat, CRM Systems, Customer Relationship Management, Complaint Resolution, Order Processing, Inventory Management, Product Listing, Shipment Tracking, Data Extraction, Data Mining, Excel, Google Sheets, Google Workspace, eBay, Amazon Seller Central, Social Media Marketing, Instagram, Content Scheduling, Written Communication, Verbal Communication, Organization, Attention To Detail, Analytical Skills, Accountability, Training, Quality monitoring |

## What I'm looking for

```text
I'm looking for a customer support role where I can resolve customer issues across phone, email, and chat, improve service quality, support teammates, and contribute to customer satisfaction and business growth.
```

## About

```text
I've supported Amazon customers across India, North America, and the UAE through phone, email, and chat, resolving billing, order, delivery, and account issues with accuracy and empathy.

As a Subject Matter Expert, I've guided Customer Service Associates in real time, delivered training and knowledge-sharing sessions, and monitored service quality, response times, and customer satisfaction metrics.

Earlier, I managed eBay and Amazon seller accounts, product listings, orders, inventory, returns, and customer feedback. I've also delivered data extraction and data-mining projects using Excel and Google Sheets while meeting tight deadlines.
```

## Experience

### Virtual Customer Associate

[Amazon](https://himalayas.app/companies/amazon). Mar 2018 - May 2026

```text
Provided phone, email, and chat support for India, North America, and UAE regions, resolving billing, order, delivery, and account issues. Worked as a Subject Matter Expert, providing real-time support and training to agents to improve performance and service quality.
```

Skills: Customer-Support, Phone-Support, Email-Support, Live-Chat, CRM, Problem-Solving, Subject-Matter-Expert, Training, Quality-monitoring, Cultural-Sensitivity

### Virtual Assistant

Intellus Limited. Jul 2016 - Oct 2017

```text
Managed a furniture eBay store, handling listings, pricing, promotions, and inventory updates to improve performance. Provided customer service, processed orders, and managed Instagram for a clothing brand to increase visibility.
```

Skills: EBay-Management, Product-Listing, Pricing, Inventory-Management, Customer-Service, Order-Processing, Instagram-Management, Social-Media-Marketing, Analytics

### Freelancer

[Upwork](https://himalayas.app/companies/upwork). Oct 2014 - Jun 2016

```text
Provided data extraction and data mining services for international clients, collecting and organizing large datasets from online sources. Delivered clean, structured data in Excel and Google Sheets while maintaining quality standards and meeting deadlines.
```

Skills: Data-Extraction, Data-Mining, Excel, Google-Sheets, Data-Accuracy, Confidentiality

### Administrative Assistant

MMF Infotech Technologies Private Limited. Jun 2013 - Oct 2014

```text
Managed eBay and Amazon seller accounts for US-based clients, handling product listings, order processing, and inventory management. Monitored customer inquiries and feedback to maintain high seller ratings and ensure compliance with platform policies.
```

Skills: eBay, Amazon-Seller-Central, Product-Listing, Order-Processing, Inventory-Management, Customer-Service, Logistics-Coordination

## Education

### Maharaja Ganga Singh University

Bachelor of Computer Applications, Computer Applications. 2006 - 2009

```text
Pursued a Bachelor of Computer Applications (BCA) from Maharaja Ganga Singh University, Bikaner, from 2006 to 2009.
```

### Bikaner Boys School

12th CBSE, General. 2004 - 2005

```text
Completed 12th standard under the CBSE board at Bikaner Boys School, Ajmer, from 2004 to 2005.
```

### Bikaner Boys School

10th CBSE, General. 2002 - 2003

```text
Completed 10th standard under the CBSE board at Bikaner Boys School, Ajmer, from 2002 to 2003.
```

## Tech stack

- Google Workspace
- Google Sheets
- Microsoft Excel

To contact robin, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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