# Roberto Valtulini

Roberto Valtulini is a remote worker on Himalayas, Customer Service Agent at Align Technology, based in Costa Rica.

Source: https://himalayas.app/@robertovaltulini

```text
Customer Service Agent at Align Technology who resolved customer inquiries and followed up on pending cases.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Costa Rica |
| Authorized to work in | Costa Rica |
| Salary expectations | 30k+ USD |
| Job categories | Customer Service, Logistics Assistant, Cashier |
| Skills | Customer Service, Customer Inquiry Resolution, Case Management, CRM, Follow up, Logistics Dispatch, Inventory Control, Order Coordination, Cash Handling, POS systems, Document Organization |

## About

```text
At Align Technology, I provided customer service and resolved technical and service-related inquiries using CRM and case management systems.

I followed up proactively on pending cases, documented customer interactions, and kept customer records up to date.

At Metalco Costa Rica, I supported dispatch operations, order coordination, and inventory control. I also managed logistics documentation and checked received products against purchase orders.

At Super y Licorera Cuatro Cruces, I served customers, processed payments using POS systems, and completed cash-register closing procedures. I also restocked merchandise and supported inventory control.
```

## Experience

### Customer Service Agent

[Align Technology](https://himalayas.app/companies/align-technology). Feb 2025 - Mar 2026

```text
Provided customer service and resolved technical and service-related inquiries using CRM and case management systems. Proactively followed up on pending cases and documented interactions to ensure customer satisfaction.
```

Skills: Customer-Service, CRM, Case-Management, Documentation, Problem-Solving, Communication-Skills

### Logistics and Dispatch Assistant

Metalco Costa Rica. Oct 2024 - Feb 2025

```text
Supported dispatch operations, order coordination, and inventory control. Managed logistics documentation and verified received products against purchase orders.
```

Skills: Logistics, Dispatch, Inventory-Control, Order-Coordination, Documentation

### Cashier and Customer Service Representative

Super y Licorera Cuatro Cruces. Feb 2024 - Aug 2024

```text
Provided customer service, processed payments, and operated POS systems. Restocked merchandise, supported inventory control, and maintained a clean work area.
```

Skills: Customer-Service, POS, Cash-Handling, Inventory-Control, restocking

## Education

### Centro Cultural Costarricense Norteamericano

Bachelor in English, English. 2023 - 2023. Grade: 10

Activities and societies: English Language Development English Grammar and Vocabulary Oral Communication and Conversation Practice Reading and Listening Comprehension Writing Skills and Business Communication Pronunciation and Fluency Development Public Speaking and Presentations Interactive Group Activities Role-Playing and Real-Life Communication Exercises Listening and Speaking Assessments

### Colegio Técnico Profesional de Puntarenas

Technical Degree in Customer Service Operations, Customer service. 2021 - 2023. Grade: 10

Activities and societies: Customer Service and Client Relations Administrative Support Business Communication Problem-Solving and Conflict Resolution Office Administration and Data Entry

## Tech stack

- Salesforce
- Workday
- SAP

To contact Roberto, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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