# Roberto Nunez

Roberto Nunez is a remote worker on Himalayas, Customer Service Representative at Wheels LLC, based in United States.

Source: https://himalayas.app/@robertonunez

```text
Customer Service Representative at Wheels LLC coordinating fleet logistics and creating account management SOPs.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 55k+ USD |
| Job categories | Customer Service, Insurance Adjuster, Retail Store Manager |
| Skills | Customer Service, Account Management, Logistics, Fleet Coordination, Claims Adjusting, Freight Tracking, Pickup Coordination, Vehicle Delivery, Vehicle Recovery, Standard Operating Procedures, team training, Salesforce, AS 400, Microsoft 365, Microsoft Office |

## About

```text
At Wheels LLC, I support key accounts and driver fleets by coordinating vehicle assignments, deliveries, and retrievals. I also created account management SOPs to streamline workflows and support consistency.

I led team training on processes and company tools, and used Salesforce CRM and Microsoft Office to maintain account records and track fleet deliveries. I managed account operations through the migration and merger of three companies under the Wheels banner.

At Saia LTL Freight, I handled freight tracking and logistics for a diverse client base, scheduling pickups and providing shipment status updates with AS400, Salesforce, and Microsoft Office. I provided support in English and Spanish.

My earlier customer service work included scheduling and payments at AmeriGas, claims evaluation at Custard Insurance Adjusters, and bilingual customer support at GreenSky Trade Credit. In retail, I gained experience with furniture delivery operations and cellphone retail store management.
```

## Experience

### Customer Service Representative (current)

Wheels LLC. Jun 2025 - Present

```text
Provide dedicated support for key accounts and driver fleets, overseeing vehicle assignments and logistical coordination. Develop SOPs, lead training sessions, and manage account operations through a complex migration and merger.
```

Skills: Salesforce, Microsoft-Office, Logistics, Fleet-Coordination, SOP-Development, team-training

### Remote Bilingual Customer Service Representative

Saia LTL Freight. May 2022 - Apr 2025

```text
Managed freight tracking and complex logistics for a diverse client base in a remote environment. Utilized AS400, Salesforce, and Microsoft Office to schedule pickups and provide real-time statuses.
```

Skills: AS-400, Salesforce, Microsoft-Office, Logistics, Bilingual-Support

### Customer Service Representative

AmeriGas. Dec 2021 - Apr 2022

```text
Streamlined logistics by assisting customers with service scheduling and providing accurate driver ETAs using CRM systems. Managed financial transactions and escalated complex issues to specialized departments.
```

Skills: CRM, Customer-Service, Payment-Processing, Escalation-Management

### Insurance Adjuster

Custard Insurance Adjusters. Oct 2021 - Dec 2021

```text
Investigated, evaluated, and processed insurance claims while maintaining clear communication with policyholders. Utilized Microsoft Office and claim management software to document loss details and generate status reports.
```

Skills: Claims-Adjusting, Microsoft-Office, Claims-Management-Software, Communication-Skills

### Bilingual Customer Service Representative

GreenSky Trade Credit. Jul 2019 - Sep 2021

```text
Provided bilingual support to customers, focusing on fulfilling needs and resolving concerns with a positive attitude. Leveraged Microsoft Office programs to update accounts, track interactions, and manage daily tasks.
```

Skills: Bilingual-Support, Microsoft-Office, Customer-Service, Account-Management

### Retail & Customer Service Specialist

Various Retail Operations. Mar 2018 - Jul 2019

```text
Honored face-to-face customer service skills, furniture delivery operations, and cellphone retail store management across multiple retail environments.
```

Skills: Customer-Service, retail-management, Furniture-Delivery, Store-Management

## Education

### Georgia Gwinnett College

```text
Attended Georgia Gwinnett College in Gwinnett, GA.
```

### Berkmar High School

High School Diploma

```text
Earned a High School Diploma from Berkmar High School.
```

## Tech stack

- Salesforce
- Microsoft Teams
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Microsoft 365
- Microsoft Office

To contact Roberto, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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