# ROBERT FORD

ROBERT FORD is a remote worker on Himalayas, Community Associate at Regus, based in United States.

Source: https://himalayas.app/@robertford

```text
Customer Support professional at REGUS resolving service requests and account questions using ticketing and CRM platforms.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 60k+ USD |
| Job categories | Customer Support Representative |
| Skills | Customer Support, Ticket Support, Customer Troubleshooting, Customer Inquiry Resolution, Customer Relationship Management, Service Request Management, Complaint Resolution, Issue escalation, Customer Follow up, Account Assistance, Billing Support, Customer Records Management, Documentation, Data Accuracy, Cross team coordination |

## What I'm looking for

```text
I'm prepared to bring my experienced service foundation and technical learning mindset to a fast-paced remote customer support environment.
```

## About

```text
At REGUS, I resolve customer questions, service needs, and account-related requests. I manage ticket inquiries and coordinate with team members to move issues toward resolution.

At NEW YORK CITY HOUSING AUTHORITY, I used Oracle Siebel CRM to document customer inquiries and resolutions. I also handled complaints, maintained accurate information, and escalated issues when needed.

At ALICE + OLIVIA / FORREST SOLUTIONS, I used Freshworks to respond to workplace requests and coordinate issues with the appropriate teams. I also managed email requests through Microsoft Outlook and supported follow-up through Microsoft Teams.
```

## Experience

### Community Associate (current)

Regus. Mar 2026 - Present

```text
Resolved customer questions, service needs, and account-related requests with professionalism and clear communication. Managed ticket inquiries, appointments, and service requests while coordinating with team members for timely resolution.
```

Skills: Customer-Support, Ticket-Support, CRM, TeamHub, Regus, Billing-Support, Documentation, Cross-team-coordination

### Inventory Specialist (current)

Kastle System. Aug 2025 - Present

```text
Maintained accurate system records through cycle counts, discrepancy reconciliation, and inventory updates. Used Dynamics AX to receive orders, transfer inventory, and create purchase orders.
```

Skills: Inventory-Management, Cycle-Counts, Discrepancy-resolution, Dynamics-AX, Purchase-Order, Documentation

### Information Clerk

[New York City Housing Authority](https://himalayas.app/companies/mayors-office-for-economic-opportunity). Apr 2025 - Aug 2025

```text
Resolved customer questions and complaints while providing accurate information based on agency policies. Used Oracle Siebel CRM to manage inquiries and document resolutions.
```

Skills: Customer-Support, Oracle-Siebel-CRM, Complaint-Resolution, Issue-escalation, Confidentiality, Data-Accuracy

### Office Service Associate

Alice + Olivia / Forrest Solutions. Jan 2016 - Apr 2025

```text
Used Freshworks to respond to workplace inquiries and service requests, identifying customer needs and coordinating issues with appropriate teams. Managed email requests through Microsoft Outlook and supported internal communication via Microsoft Teams.
```

Skills: Freshworks, Outlook, Microsoft-Teams, Customer-Support, Service-Request-Management, Documentation, Package-handling

## Education

### Bushwick High School

High School Diploma, General Studies

```text
Completed high school education and earned a diploma.
```

### Zendesk Academy

Zendesk Agent Practitioner, Customer Support

```text
Completed Zendesk Agent Practitioner training and attained the Practitioner Badge.
```

### HubSpot Academy

Delivering Exceptional Customer Support, Customer Support

```text
Completed the Delivering Exceptional Customer Support course.
```

## Tech stack

- Microsoft Teams
- Zendesk
- Microsoft Outlook

To contact ROBERT, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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