# Riziki Hawa

Riziki Hawa is a remote worker on Himalayas, Operations Customer Expert at Teleperformance, based in Kenya.

Source: https://himalayas.app/@rizikihawa

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Operations Customer Expert at Teleperformance, supporting customer enquiries and resolving service issues across banking and customer service.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Kenya |
| Authorized to work in | Kenya |
| Salary expectations | 60k+ USD |
| Job categories | Customer Service, Customer Experience Specialist, Banking Operations Analyst, Contact Centre Representative, Sales |
| Skills | Customer Service, Customer Experience, Banking Operations, Complaint Handling, Customer Relationship Management, Contact Centre Operations, Customer Support, Customer Onboarding, Merchant Support, Agent Support, Digital Banking, POS Support, Payment Support, KYC Compliance, AML Compliance |

## About

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At Teleperformance, I handle customer enquiries, share accurate information, and work toward resolving customer issues while following service standards and data-handling procedures.

At KCB BANK LIMITED, I trained over 30 agents and 126 merchants on POS machines and digital banking systems. I also supported customers with banking products and services, resolved complaints, and helped onboard customers for accounts and loans.
```

## Experience

### Operations Customer Expert (current)

[Teleperformance](https://himalayas.app/companies/tp). Aug 2026 - Present

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Handle customer enquiries and provide professional support in line with service standards. Identify customer needs, resolve issues, and maintain positive customer experience while following operational procedures.
```

Skills: Customer-Service, Customer-Experience, Complaint-Handling, Data-Entry, CRM, Digital-Banking-Support, Microsoft-Office

### Universal Channels Consultant

KCB Bank Limited. Mar 2026 - Jul 2026

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Provided operational support to banking agents and merchants, trained over 30 agents and 126 merchants on POS and digital banking systems, and ensured compliance with banking procedures.
```

Skills: Banking-Operations, Merchant-Support, Agent-Support, POS-systems, Digital-Banking, Training, Compliance, Reporting

### Customer Service Consultant

KCB Bank Limited. Feb 2024 - Feb 2026

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Responded to customer enquiries via multiple channels, resolved complaints, assisted with banking products, and cross-sold services to improve customer satisfaction.
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Skills: Customer-Service, Complaint-Resolution, Banking-Products, Cross-Selling, CRM, Digital-Banking, Communication-Skills

### Direct Sales Representative

KCB Bank Limited. Mar 2022 - Jan 2024

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Mobilized and onboarded new customers for bank accounts and loan products, organized marketing campaigns, and worked with branch teams to achieve sales targets.
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Skills: Sales, Customer-Onboarding, Marketing, Relationship-Management, Banking-Products

## Education

### University of Eldoret

Bachelor of Science with Education, Pure Mathematics. Grade: Second Class Honours

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Graduated with a Bachelor of Science with Education in Pure Mathematics, achieving Second Class Honours.
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### Bishop Linus Okok Secondary School

Kenya Certificate of Secondary Education, Secondary Education. Grade: B Plain

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Completed secondary education and obtained the Kenya Certificate of Secondary Education (KCSE) with a grade of B Plain.
```

## Tech stack

- Microsoft Excel
- Microsoft Word
- Microsoft Outlook

To contact Riziki, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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