# Riza Orzales

Riza Orzales is a remote worker on Himalayas, Ocean Customer Experience Specialist at Maersk, based in Philippines.

Source: https://himalayas.app/@rizaorzales

```text
Ocean Customer Experience Specialist at Maersk who improved shipment accuracy through KPI analysis and root cause investigations.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Philippines |
| Authorized to work in | Philippines |
| Salary expectations | 80k+ PHP |
| Job categories | Ocean Customer Experience Specialist, Process Specialist, Inbound Sales Representative |
| Skills | Customer issue resolution, Ocean Import Operations, Supply Chain Management, Import export documentation, International Shipping Procedures, Shipment Coordination, Shipment Tracking, Invoicing, Payment Reconciliation, Root Cause Analysis, KPI and Performance Analysis, Process Improvement, Data Entry and Validation, Shipment Analytics, Operational Reporting |

## About

```text
At Maersk, I assisted with import and export shipments, documentation, and invoicing for ocean logistics operations. I also coordinated the Advance Transshipment Manifest process and handled shipment tracking and demurrage and detention billing.

I conducted KPI analysis and root cause investigations at Maersk, implementing corrective actions to improve shipment accuracy and service quality.

At Infosys BPM, I managed and reviewed 401(k) transactions and resolved complex customer escalations. I also served as a subject matter expert for process-related inquiries.

Earlier, I supported healthcare plan members at Sitel Philippines and handled inbound sales at Concentrix. My work included eligibility, benefits, billing, and claims inquiries, as well as account activations, upgrades, and payment issues.
```

## Experience

### Ocean Customer Experience Specialist

[Maersk](https://himalayas.app/companies/a-p-moller-maersk). Jan 2025 - Oct 2026

```text
Assisted export and import shipments, documentation, invoicing, and file management for ocean logistics operations. Managed key client accounts, coordinated the Advance Transshipment Manifest process, and handled demurrage and detention billing to optimize accuracy and enhance customer satisfaction.
```

Skills: Ocean-Import-Operations, Import-export-documentation, Shipment-Tracking, Invoicing, KPI-Analysis, Root-Cause-Analysis, Customer-Relationship-Management, Process-Improvement

### Process Specialist

Infosys BPM. Aug 2022 - Sep 2024

```text
Managed and reviewed 401(k) transactions and account processes, ensuring compliance and accuracy in financial administration. Resolved complex customer escalations through proactive outbound communication and served as a subject matter expert for process-related inquiries.
```

Skills: 401(k)-Administration, Financial-Compliance, Customer-Escalation-Management, Data-Integrity, Subject-Matter-Expertise, Process-Improvement

### Customer Support Specialist

Sitel Philippines. Aug 2019 - Aug 2022

```text
Handled inbound calls related to healthcare plan eligibility, benefits, billing, and claims, ensuring compliance with regulations. Provided timely assistance via phone, email, and live chat, and investigated complex member inquiries and escalations.
```

Skills: Healthcare-Eligibility, Benefits-Administration, Claims-Processing, Data-Entry, Customer-Service, Escalation-Management, Compliance

### Inbound Sales Representative

[Concentrix](https://himalayas.app/companies/concentrix). Feb 2017 - Jun 2019

```text
Drove sales, generated new account activations, upgrades, phone swaps, and accessory sales. Assisted customers with internet, cable, and phone services, consistently meeting or exceeding sales quotas while maintaining high customer satisfaction.
```

Skills: Sales, Account-Activation, Customer-Service, Billing-Disputes, Payment-Processing, Upselling

## Education

### University of Rizal System

Bachelor of Science, Business Administration

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Bachelor of Science in Business Administration with a major in Marketing Management, completed in March 2007.
```

## Tech stack

- Microsoft Excel

To contact Riza, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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