# Ritika Joshi

Ritika Joshi is a remote worker on Himalayas, Sales Assistant at Dunnes Stores, based in Ireland.

Source: https://himalayas.app/@ritikajoshi1

```text
Business analyst at M Brothers International who optimized 30+ workflows and reduced process bottlenecks by 20%.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Ireland |
| Authorized to work in | Ireland |
| Salary expectations | 38k+ EUR |
| Job categories | Business Analyst, Buying Assistant |
| Skills | Business Analysis, Business Analytics, Process Improvement, Workflow Design, Requirements Gathering, Data Analysis, Descriptive Analytics, Statistical Analysis, Business Intelligence, Data Visualization, Data Processing, data transformation, Agile, Scrum, SQL |
| LinkedIn | https://linkedin.com/in/ritika-joshi98 |

## What I'm looking for

```text
I’m interested in progressing into a buying support role, contributing to product selection and in-store performance.
```

## About

```text
At M Brothers International, I revamped the order processing system by gathering stakeholder requirements and implementing more than 30 optimized workflows using Camunda BPM and Jira. This reduced process bottlenecks by 20% and project delays by 15%.

I’ve also analyzed datasets with SQL and Excel, built KPI dashboards in Jira and Confluence, and supported customers and operations at Mediahuis IRL, Infosys BPM, and Dunnes Stores. At Dunnes Stores, I monitor buying behaviour and stock availability, and I’m interested in progressing into a buying support role.
```

## Experience

### Sales Assistant (current)

Dunnes Stores. May 2025 - Present

```text
Support commercial performance by monitoring customer buying behaviour and identifying trends in textiles. Assist with stock management, product presentation, and provide customer feedback to support informed decisions.
```

Skills: Customer-Service, Stock-Management, Visual-Merchandising, Communication-Skills, Attention-To-Detail

### Business Analyst

M Brothers International. Aug 2023 - Nov 2024

```text
Spearheaded a project to revamp the order processing system, conducting stakeholder interviews and designing over 30 optimized workflows. Facilitated daily scrum ceremonies for a 12-member Agile team and analyzed datasets to inform leadership decisions.
```

Skills: SQL, Excel, Jira, Confluence, Camunda-BPM, Agile, Scrum, Data-Analysis, Process-Improvement

### Client Support Analyst

Mediahuis IRL. Aug 2022 - Mar 2023

```text
Managed high-volume B2B and B2C client queries, meeting SLAs with a 95% resolution rate. Analyzed customer interaction data using Excel to identify trends and collaborated with QA teams to improve service reliability.
```

Skills: Customer-Support, Excel, Data-Analysis, QA-Testing, SLA-Management

### Process Executive - CSR

Infosys BPM. May 2021 - Jul 2022

```text
Managed a large customer portfolio, achieving a 98% retention rate. Acted as a Subject Matter Expert, supporting onboarding and training, and used CRM tools to track performance metrics.
```

Skills: CRM, Customer-Retention, Training, Data-Tracking, Performance-Metrics

## Education

### University of Galway

Master of Science, International Management. 2019 - 2020

```text
MSc in International Management from the University of Galway, completed in 2020.
```

### MES Garware College of Commerce

Bachelor of Business Administration, International Business. 2016 - 2019

```text
Bachelor of Business Administration in International Business from MES Garware College of Commerce, completed in 2019.
```

## Tech stack

- Tableau
- MySQL
- Google Analytics
- Slack
- Jira
- Confluence
- Microsoft Excel
- SQL
- Power BI

To contact Ritika, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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