# RINKY manna

RINKY manna is a remote worker on Himalayas, Fraud Prevention Specialist at TTEC, based in India.

Source: https://himalayas.app/@rinkymanna

```text
Fraud Prevention Specialist at TTEC who investigates transaction fraud and prevents account takeover attacks.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 140k+ INR |
| Job categories | Fraud Prevention, Data Analyst |
| Skills | Fraud Investigation, Fraud Detection, Risk Assessment, Risk Mitigation, Chargeback Resolution, Dispute Resolution, Account Takeover (ATO) Prevention, Data Analysis, Trend Reporting, Pattern Recognition, Fraud Models, Excel, Google Sheets |
| LinkedIn | https://linkedin.com/in/rinky-manna15694116 |

## About

```text
At TTEC, I investigate fraud alerts, chargebacks, and transaction records to resolve disputed claims. I also investigate identity theft and account forgery, and work to prevent account takeover attacks.

I analyze transactional logs to identify emerging fraud patterns and optimize rules inside prevention models. I generate risk reports for senior management while protecting sensitive financial information.
```

## Experience

### Fraud Prevention Specialist (current)

TTEC. May 2022 - Present

```text
Formulated and executed risk mitigation strategies to block suspicious activity and prevent account takeover attacks. Performed deep-dive data analysis on fraud alerts and chargebacks, and generated risk reports for senior management.
```

Skills: Fraud-Investigation, Risk-Assessment, Data-Analysis, Chargeback-Resolution, Account-Takeover-(ATO)-Prevention, Pattern-Recognition, Excel, Google-Sheets

### Customer Service Representative

Knack Global AR (KPO) - Nextgen. Jan 2020 - Jan 2021

```text
Advised clients through insurance documentation processes and tracked claims cycles. Leveraged data management software to audit and resolve client inquiries, improving first-contact resolution rates.
```

Skills: Customer-Service, Data-Management, Documentation, Claims-Processing

### Customer Service Representative

Competent Synergies. Jan 2018 - Jan 2019

```text
Diagnosed technical issues and operational disruptions using structured troubleshooting steps. Escalated complex system errors to advanced support teams with robust documentation.
```

Skills: Technical-Support, Troubleshooting, Documentation, Customer-Service

## Education

### Rajindra Public School

SSC, General

```text
Completed SSC (Secondary School Certificate) from Rajindra Public School, Nihal Vihar, Delhi.
```

### DAV Centenary Public School

HSC, General

```text
Completed HSC (Higher Secondary Certificate) from DAV Centenary Public School, Rohtak.
```

## Tech stack

- Google Sheets
- Microsoft Excel

To contact RINKY, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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