# Rinkesh Rathod

Rinkesh Rathod is a remote worker on Himalayas, Senior Customer Experience Partner at Atidiv, based in India.

Source: https://himalayas.app/@rinkeshrathod

```text
Senior Customer Experience Partner at Atidiv managing social media support and content moderation across Meta Business Platform.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 70k+ INR |
| Job categories | Customer Experience Specialist, Customer Operations Specialist, Social Media Community Manager |
| Skills | Customer Experience, Customer Service, Social Media Customer Service, Content Moderation, Customer Support Operations, Retention, Cross Selling, Upselling, Order support, Refunds, SIM Troubleshooting, Quality Audits, Process Optimization, Ecommerce, Moxie |
| LinkedIn | https://linkedin.com/in/rinkesh-rathod-52aa7311b |

## What I'm looking for

```text
I'm open to connecting about opportunities in customer experience, support operations, and social media community management. I thrive in remote, cross-functional environments.
```

## About

```text
At Atidiv, I manage social media customer service and content moderation for client brands, including a US-based fragrance brand on the Meta Business Platform. I moderate user-generated content and comments to support brand safety and a positive community presence.

After transitioning from the fragrance account, I moved into daily social media operations, quality audits, and process optimization for a US-based wellness brand. I standardized workflows to improve engagement quality and operational efficiency.

My earlier work includes resolving orders, refunds, and website queries for Amazon customers, and supporting customers of a UK-based SIM card company at Tech Mahindra. At Atidiv, I also handled phone and email inquiries from customers and garage partners of a UK-based tyre company.
```

## Experience

### Senior Customer Experience Partner (current)

Atidiv. Oct 2022 - Present

```text
* Transitioned to direct daily social media operations, quality audits, and process optimization for a US-based wellness brand following a transition from the fragrance account, standardizing workflows to elevate engagement quality and operational efficiency.
* Led social media customer service and content moderation for a US-based fragrance brand in response to evolving business needs, managing
```

### Customer Service Representative

[Tech Mahindra](https://himalayas.app/companies/tech-mahindra). Mar 2020 - May 2022

```text
Supported customers of a UK-based SIM card company across retention, cross-selling, and general customer service inquiries.

Provided phone and SIM troubleshooting support, initially via email and later transitioning to voice-based support as the role expanded.

Identified upsell and retention opportunities during customer interactions, contributing to account growth and reduced churn.
```

### Customer Service Representative

[Tech Mahindra](https://himalayas.app/companies/tech-mahindra). Aug 2016 - Dec 2016

```text
Supported customers of a UK-based SIM card company with billing inquiries, contract cancellations, and phone/SIM troubleshooting.

Handled retention and upsell/cross-sell conversations to reduce churn and drive additional revenue.

Delivered consistent, solution-focused service across a high volume of customer interactions.
```

### Customer Service Representative

[Amazon](https://himalayas.app/companies/aboutamazon). Aug 2015 - Jul 2016

```text
Assisted Amazon customers with order-related inquiries, including refunds, replacements, exchanges, and general website navigation.

Resolved a high volume of customer queries efficiently, ensuring accurate and timely order resolutions.

Built foundational experience in customer service, communication, and problem-solving within a fast-paced, process-driven environment.
```

## Tech stack

- Zendesk

To contact Rinkesh, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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