# Rima al-Bayati

Rima al-Bayati is a remote worker on Himalayas, VIP Event Server / Customer Experience at Crisp Catering, based in Sweden.

Source: https://himalayas.app/@rimaal-bayati

```text
Customer Trust & Experience professional seeking a remote fintech or technology role, bringing VIP service and customer issue resolution.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Sweden |
| Authorized to work in | Sweden |
| Salary expectations | 20k+ EUR |
| Job categories | Customer Service, Customer Experience Specialist, Customer Support Specialist |
| Skills | Customer Service, Customer Experience, Customer Trust, Complaint Handling, Escalation Handling, Customer issue resolution, Customer Needs Analysis, Payments, Billing, Order Processing, Process Improvement, Corporate Trainer, AI Assisted Problem Solving, Microsoft Office |

## What I'm looking for

```text
I’m looking to bring my customer-facing experience into a remote Customer Trust & Experience role within fintech or technology.
```

## About

```text
At Crisp Catering, I delivered personalized service to VIP clients at private events and handled complex requests and changes. I took responsibility for issues and followed through until each guest was satisfied.

I communicated with guests face to face, by phone, and through digital messaging. When concerns arose, I listened closely, stayed calm, and worked toward a practical resolution.

At STK Ibiza and Bambuddha Ibiza, I served international guests in high-end dining environments. I handled questions and complaints, and managed orders and payments accurately under pressure.

I use AI tools for research, problem-solving, writing, and communication, and I learn new digital systems quickly. I’m looking to bring my customer-facing experience into a remote Customer Trust & Experience role in fintech or technology.
```

## Experience

### VIP Event Server / Customer Experience

Crisp Catering. Jan 2019 - Dec 2025

```text
Delivered highly personalized service to VIP and high-profile clients at private events, weddings and exclusive functions. Managed complex requests and changes, staying calm and professional under pressure.
```

Skills: Customer-Service, VIP-Service, Event-Coordination, Communication-Skills, Problem-Solving, Training, Multitasking

### Fine Dining Server / Customer Service

STK Ibiza. Jan 2018 - Dec 2018

```text
Delivered high-level, personalized service in busy, high-end international dining environments. Built strong relationships by understanding individual preferences and anticipating needs.
```

Skills: Customer-Service, Fine-Dining, Communication-Skills, Problem-Solving, Order-Management, Payment-Handling

### Fine Dining Server / Customer Service

Bambuddha Ibiza. Jan 2017 - Dec 2017

```text
Delivered high-level, personalized service in busy, high-end international dining environments. Built strong relationships by understanding individual preferences and anticipating needs.
```

Skills: Customer-Service, Fine-Dining, Communication-Skills, Problem-Solving, Order-Management, Payment-Handling

## Education

### Lorenzo de' Medici

Certificate, Fine Arts. 2020 - 2023

```text
Completed a certificate in Fine Arts from Lorenzo de' Medici in Florence, Italy, from September 2020 to May 2023.
```

## Tech stack

- WhatsApp

To contact Rima, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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