# Ridhima Bhatia

Ridhima Bhatia is a remote worker on Himalayas, Deputy Manager – Program Management & Operations at Reliance Retail – JioMart, based in India.

Source: https://himalayas.app/@ridhimabhatia

```text
I lead enterprise programs, governance, and operational transformation across JioMart, Amazon, and Deloitte.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 70k+ INR |
| Job categories | Program Manager, PMO Analyst, Business Operations Manager, Sales Operations Manager, Business Analyst, Strategy Analyst |
| Skills | Program Management, PMO governance, Power BI, Excel, Jira, Confluence, Tableau, SharePoint, Microsoft Project, Power Automate, Microsoft PowerApps, CoPilot Studio, Dataverse, Agile, Stakeholder Management, Risk Mitigation, User Acceptance Testing, Change Management, Workforce Planning, Capacity Planning, Process Automation, Six Sigma, Lean, Executive Reporting, Dashboard Development, People Management, Performance Reviews, Resource Allocation, Conflict Resolution, Design Roadmap, Root Cause Analysis, Governance SOPs, SLA Governance, Business Intelligence, Cross functional Leadership, Market Research, Competitive Analysis, Business Planning, Forecasting, SEO, Content Tagging, Knowledge Management, Microsoft Copilot, Claude, Collibra, Digital Marketing |

## What I'm looking for

```text
I'm looking to lead cross-functional programs that combine business operations, governance, analytics, automation, and strategic transformation, with opportunities to improve measurable outcomes and guide teams.
```

## About

```text
I lead program governance and operational transformation for JioMart, managing performance tracking, executive reporting, risks, dependencies, and cross-functional delivery.

At Amazon, I led cross-border logistics programs across eight global regions and a network of 150+ fulfillment nodes. I implemented automated tracking tools and Power BI dashboards that reduced error rates by 25% and manual audit effort by 90%.

Previously at Deloitte, I managed global knowledge-management programs and content delivery pipelines for international consulting practices. I helped improve content discoverability and global visibility by 30% while maintaining 100% adherence to delivery timelines.

I bridge business operations and technology through PMO governance, UAT, dashboards, process automation, workforce planning, and stakeholder communication. I also lead and mentor teams while driving measurable improvements in productivity, quality, and reporting accuracy.
```

## Experience

### Deputy Manager – Program Management & Operations (current)

Reliance Retail – JioMart. Apr 2025 - Present

```text
Manage program and PMO governance for JioMart initiatives, including project tracking, performance monitoring, operational reporting, and management reviews. Lead governance calls and build dashboards and MIS reports using Power BI, Advanced Excel, and PowerPoint.
```

Skills: Program-Management, PMO-governance, Power-BI, Excel, PowerPoint, Stakeholder-Management, Risk-Mitigation, Process-Automation, AI, GenAI, Catalog-Operations, Content-Operations, Marketplace-Operations, KPI-Tracking, SLA-Governance

### Program Management (Team Lead)

Reliance Retail – JioMart. Mar 2023 - Mar 2025

```text
Conducted market research and competitor analysis to support strategic decisions. Developed and tracked KPIs, dashboards, and business-review templates, and led governance for strategic programs while mentoring team members.
```

Skills: Market-Research, Competitive-Analysis, KPI-Tracking, Dashboarding, Business-Reviews, Program-Governance, Stakeholder-Management, Team-Leadership, Mentorship, PMO, Documentation, Ad-hoc-Analysis

### Program Specialist – Global Transportation

[Amazon](https://himalayas.app/companies/amazon). Mar 2021 - Feb 2023

```text
Led cross-border logistics programs across 8 global regions, managing operations across 150+ fulfillment nodes. Drove implementation of automated tracking tools and Power BI dashboards, reducing error rates by 25% and manual audit effort by 90%.
```

Skills: Program-Management, Cross-Border-Logistics, Operations-Management, Power-BI, Automation, UAT, Deployment, Stakeholder-Management, Technical-Translation, Cross-functional-Leadership

### Program Analyst – Knowledge Management

[Deloitte](https://himalayas.app/companies/deloitte-ireland). Jun 2019 - Mar 2021

```text
Managed global Knowledge Management programs and content delivery pipelines. Established standardized SEO and content tagging processes, improving content discoverability and contributing to a 30% increase in global visibility.
```

Skills: Knowledge-Management, Content-Management, SEO, Content-Tagging, Process-Standardization, Stakeholder-Management, Project-Coordination, Milestone-Tracking, Governance

## Education

### Udemy

Microsoft Power Platform, Microsoft Power Platform

```text
Completed a course in Microsoft Power Platform, covering Copilot Studio, Power Automate, Power Apps, and Dataverse.
```

### Udemy

Microsoft Copilot, Microsoft Copilot

```text
Completed a course in Microsoft Copilot.
```

### Udemy

Microsoft Project, Microsoft Project

```text
Completed a course in Microsoft Project.
```

### Udemy

Tableau, Tableau

```text
Completed a course in Tableau.
```

### Udemy

Claude, Claude

```text
Completed a course in Claude.
```

### Udemy

SharePoint, SharePoint

```text
Completed a course in SharePoint.
```

### Udemy

Jira/Confluence, Jira/Confluence

```text
Completed a course in Jira and Confluence.
```

### Collibra University

Collibra, Collibra

```text
Completed a course in Collibra.
```

### Udemy

Digital Marketing, Digital Marketing

```text
Completed a course in Digital Marketing.
```

### Management and Strategy Institute

Project Management Essentials Certified (PMEC), Project Management

```text
Earned the Project Management Essentials Certified (PMEC) credential.
```

### Udemy

Microsoft Excel, Microsoft Excel

```text
Completed a course in Microsoft Excel.
```

### Institute of Public Enterprise

PGDM, Marketing & Operations

```text
Completed PGDM with a focus on Marketing and Operations.
```

### Villa Marie College

B.Com, Marketing

```text
Completed Bachelor of Commerce with a focus on Marketing.
```

## Tech stack

- Tableau
- Jira
- Microsoft PowerApps
- Confluence
- Microsoft Excel
- Microsoft Power Automate
- Collibra
- Power BI

To contact Ridhima, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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