# Ribeiro User

Ribeiro User is a remote worker on Himalayas, Junior Network Support L2 at Nordex Group, based in Portugal.

Source: https://himalayas.app/@ribeirouser

```text
Junior Network Support L2 at Nordex Group supporting network services for wind turbines and troubleshooting router connectivity in OT environments.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Portugal |
| Authorized to work in | Portugal |
| Salary expectations | 36k+ EUR |
| Job categories | Network Support, IT Support Specialist, Infrastructure Engineer |
| Skills | Network Troubleshooting, Router Connectivity, Network Incident Management, L2 Support, IT Helpdesk, IT and OT Infrastructure, IT Infrastructure, hardware troubleshooting, Windows, Remote Support, IT Service Management, Network Security, ITIL V3 Or V4 Foundation, Google Network Security, SAP |

## What I'm looking for

```text
I'm interested in network and infrastructure roles, particularly in Network Support, OT/Industrial IT, IT Infrastructure, Service Management, and Cybersecurity.
```

## About

```text
At Nordex Group, I support IT services and network connectivity for wind turbines and wind farms. I investigate network incidents, focusing on routers, remote connectivity, and communication paths in an OT environment.

I perform second-level investigations to isolate network faults before resolution or escalation, and coordinate incident resolution with international technical teams. I also maintain ticket documentation and follow-up.

At Inetum, I provided L2 field and helpdesk support for Águas do Douro e Paiva and SimDouro, diagnosing hardware, Windows, peripheral, and connectivity issues. My earlier support roles included service desk work at Parfois and customer support at PCDIGA and ManpowerGroup Portugal.
```

## Experience

### Junior Network Support L2 (current)

[Nordex Group](https://himalayas.app/companies/nordex-group). May 2026 - Present

```text
Ensure IT services and network connectivity for wind turbines and wind farms, supporting operational availability across remote sites. Manage and troubleshoot incidents affecting network components, with a focus on routers, remote connectivity, and communication paths.
```

Skills: Network-Troubleshooting, Routers, Connectivity, Incident-Management, IT-Helpdesk, L2-Support, Remote-Support, Zendesk, ITIL

### L2 Field Support Technician / IT Helpdesk

[Inetum](https://himalayas.app/companies/inetum). Mar 2025 - Apr 2026

```text
Provided L2 field and helpdesk support for Águas do Douro e Paiva and SimDouro, handling incidents and service requests in business-critical environments. Diagnosed and resolved hardware, Windows, peripheral, and connectivity issues through on-site and remote intervention.
```

Skills: hardware-troubleshooting, Windows, Remote-Support, Incident-Management, IT-Helpdesk, L2-Support

### Customer Support - Cartão Continente | Plug & Charge

ManpowerGroup Portugal. Jul 2024 - Mar 2025

```text
Handled multi-channel customer support, using SAP for order processing and Zendesk for issue management.
```

Skills: SAP, Zendesk, Customer-Support

### IT Support Technician - Service Desk

Parfois. Nov 2023 - Apr 2024

```text
Provided service desk support for Windows, user access, hardware, and workplace IT incidents.
```

Skills: Windows, hardware-troubleshooting, IT-Helpdesk, Service-Desk

### Customer Support

PCDIGA. Sep 2021 - Nov 2023

```text
Delivered customer support in a technology retail environment, assisting with product and service-related enquiries.
```

Skills: Customer-Support

## Education

### Escola Profissional Bento de Jesus Caraça

Professional Secondary Education, IT Equipment Management. 2016 - 2019

```text
Completed professional secondary education as an IT Equipment Management Technician.
```

## Tech stack

- Zendesk
- Windows
- SAP

To contact Ribeiro, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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