# Reudsun Fils Mompremier

Reudsun Fils Mompremier is a remote worker on Himalayas, Sales & Upselling Specialist at ADAPT Security, based in Haiti.

Source: https://himalayas.app/@reudsunfilsmompremie

```text
Customer service and sales professional who supported WEC Energy Group utility accounts and drove needs-based upselling.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Haiti |
| Authorized to work in | Haiti |
| Salary expectations | 30k+ USD |
| Job categories | Customer Service, Sales |
| Skills | Customer Service, Customer Support, Utility Account Management, Billing Support, Payment Arrangement, Service Requests, Issue escalation, Needs Assessment, Consultative Sales, Upselling, Cross Selling, Objection Handling, Customer Retention, CRM documentation, Data Entry |

## About

```text
At WEC Energy Group - NSG/PGL Support, I handled utility customer calls about accounts, billing, payments, and service concerns. I explained payment arrangements and assistance options, resolved routine issues, and documented follow-up in customer account systems.

At Hales Groves and ADAPT Security, I identified customer needs, explained product and service options, and supported purchasing decisions through upselling and cross-selling. I also recorded customer interactions and follow-up in CRM workflows.
```

## Experience

### Sales & Upselling Specialist

ADAPT Security. Jan 2023 - Dec 2025

```text
Conducted customer outreach and needs assessments to understand home/security priorities and explain monitoring and service options. Presented features, benefits, pricing, upgrades, and service plans; addressed objections and recommended solutions aligned with customer needs.
```

Skills: Customer-Outreach, Needs-Assessment, Consultative-Sales, Upselling, Objection-Handling, CRM-workflows, Retention

### Sales & Upselling Specialist

Hales Groves. Jan 2021 - Dec 2023

```text
Identified customer needs and recommended relevant products, options, and add-ons through consultative sales conversations. Used personalized upselling and cross-selling to strengthen customer value while clearly explaining product benefits and purchase options.
```

Skills: Consultative-Sales, Upselling, Cross-Selling, Objection-Handling, Customer-Needs-Assessment, CRM-documentation

### Customer Service Representative

WEC Energy Group. Jan 2019 - Dec 2023

```text
Handled inbound gas and utility customer calls covering account inquiries, billing, payments, reconnection/turn-on requests, and service concerns. Verified customer identity and account information, resolved routine issues, de-escalated concerns, and documented calls accurately in CRM systems.
```

Skills: Customer-Service, Billing-Support, Payment-Arrangement, De-escalation, CRM-documentation, Multi-system-Navigation, Salesforce, Microsoft-365, Google-Workspace

## Education

### College Methodiste de Puits-Blain

High School Diploma, General Studies

```text
Completed high school education, earning a diploma.
```

## Tech stack

- Salesforce
- Microsoft Teams
- WhatsApp
- Google Workspace
- Zapier
- Airtable

To contact Reudsun Fils, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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