# Reshma Halder

Reshma Halder is a remote worker on Himalayas, Learning & Development / Banking Trainer at Bluevine, based in India.

Source: https://himalayas.app/@reshmahalder

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Strategic Learning & Development and Knowledge Management professional with 9+ years of experience driving global learning transformation.
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| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 292k+ INR |
| Job categories | Learning And Development Specialist, Knowledge Management Specialist, Trainer |
| Skills | Learning Strategy, Training Program Design, Learning Needs Analysis (LNA), Instructional Design, Learning Experience Design, Adult Learning Principles, Blended Learning, Virtual Training Facilitation, Onboarding, Knowledge Management, Knowledge Retention, Performance Consulting, Root Cause Analysis, Training Effectiveness, Learning Analytics |
| Website | https://docs.google.com/document/d/1f2FhnviemEVs0IN8ec_MyADrB6AiVnH2/edit |
| LinkedIn | https://linkedin.com/in/reshma-halder-39b113a4 |

## About

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At Bluevine, I trained a batch of nine, with 98% transitioning to production. I also proposed projects to globalize learning and development, focusing on content development, team building, and a culture of belonging.

At PayPal, I led global learning and enablement initiatives and developed scalable learning frameworks. Knowledge retention programs improved knowledge accuracy and learner recall by 30%, while redesigned learning delivery reduced training timelines by 42%.

I developed interactive learning content using Articulate, Figma, Camtasia, and WorkRamp. Through structured coaching and skill application, I contributed to improvements in customer experience metrics, including an 18% increase in NPS, a 12% reduction in AHT, and a 15% improvement in FCR.
```

## Experience

### Learning & Development / Banking Trainer

Bluevine. Mar 2026 - Sep 2026

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Proposed projects to globalize learning and development, focusing on content development, team building, and branding. Trained a batch of 9 within 3 months of onboarding, achieving 98% transition to production.
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Skills: Content-Development, Team-Building, Adult-Learning-Principles, Onboarding, Training

### Learning & Development / Knowledge Management Specialist

[PayPal](https://himalayas.app/companies/paypal). Jul 2018 - Dec 2025

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Led global learning and enablement initiatives, designing scalable learning frameworks and serving as SME and coach. Improved knowledge accuracy and learner recall by 30%, increased program completion rates by 30%, and reduced training timelines by 42%.
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Skills: Learning-Strategy, Instructional-Design, Knowledge-Management, Coaching, Mentorship, Root-Cause-Analysis, Articulate, Figma, Camtasia, Workramp, LMS-administration, Learning-Analytics, Stakeholder-Management, Cross-Functional-Collaboration, Change-Management, Customer-Experience

### Customer Experience Associate

[Groupon](https://himalayas.app/companies/groupon). Sep 2017 - Jun 2018

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Delivered frontline customer support for order inquiries, refunds, and dispute resolution, achieving 95%+ customer satisfaction. Reduced turnaround time by 20% through performance analysis and knowledge-sharing sessions.
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Skills: Customer-Support, KPI-Analysis, Performance-Analysis, Knowledge-Sharing, Decision-Trees

### Customer Support Executive

Zen Power Technologies. Sep 2016 - Sep 2017

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Supported daily operations by mentoring agents, managing escalations, and ensuring timely resolution of high-priority tickets. Improved team productivity by 10-15% by creating performance dashboards and reports.
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Skills: Mentorship, Escalation-Management, Performance-Dashboards, Reporting, Customer-Retention

## Education

### LinkedIn Learning

What Is Generative AI, Generative AI

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Completed What Is Generative AI certification in December 2025.
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### LinkedIn Learning

Lean Six Sigma Foundations, Lean Six Sigma

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Completed Lean Six Sigma Foundations certification in December 2025.
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### Bharathiar University

Master of Business Administration, Marketing

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Master of Business Administration in Marketing from Bharathiar University, completed in 2015.
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### Jadavpur University

Diploma, Mass Communication and Journalism

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Diploma in Mass Communication and Journalism from Jadavpur University, completed in 2013.
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### Calcutta University

Bachelor of Science, Physics

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Bachelor of Science with Honors in Physics from Calcutta University, completed in 2012.
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## Tech stack

- Salesforce
- Concur
- Figma
- Confluence
- Microsoft Power BI
- WorkRamp
- Camtasia
- Articulate 360
- Microsoft PowerPoint

To contact Reshma, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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