# Renugadevi Thiyagarajan

Renugadevi Thiyagarajan is a remote worker on Himalayas, Analyst – IT / IAM Operations at HCL Technologies, based in India.

Source: https://himalayas.app/@renugadevithiyagaraj

```text
Operations professional at HCL Technologies who managed ServiceNow access requests and coordinated banking and IT workflows.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 1045k+ INR |
| Job categories | Operations Analyst, Online Business Manager, Operations Coordinator, Customer Support Specialist |
| Skills | Business Operations, IT Operations, IAM Operations, Banking Operations, Service Request Management, Incident Management, Workflow Management, Stakeholder Coordination, SLA Tracking, Access Management, User Onboarding, KYC Verification, Credit Underwriting, Transaction Processing, Dispute Resolution |

## What I'm looking for

```text
I’m looking for an online business management or operations role where I can support clients, coordinate workflows, manage requests and follow-ups, and contribute in a remote, process-driven environment. I’m open to US time-zone shifts and long-term client engagements.
```

## About

```text
At HCL Technologies, I managed service and access requests through ServiceNow, tracking them against defined SLA timelines. I coordinated with business users, application owners, and infrastructure teams to clarify requirements and resolve issues.

Earlier, I supported banking operations at HDFC Bank Ltd. and Tata Consultancy Services (TCS), handling customer queries, KYC checks, credit-card workflows, and transaction disputes. I also maintained accurate documentation and confidential records while following established process controls.
```

## Experience

### Analyst – IT / IAM Operations

[HCL Technologies](https://himalayas.app/companies/hcltech). Apr 2021 - Jul 2026

```text
Managed high-volume service and access requests through ServiceNow, ensuring accurate processing and SLA adherence. Coordinated with business users and infrastructure teams to resolve issues and complete operational requests.
```

Skills: ServiceNow, SLA-Management, Access-Management, User-Onboarding, Offboarding, Incident-Management, Request-Management, Data-Validation, Documentation, Stakeholder-Coordination, VPN, VDI, MFA, Excel

### Assistant Manager – Banking Operations

HDFC Bank Ltd.. Feb 2016 - Oct 2017

```text
Performed credit underwriting and reviewed customer KYC and income documents against policy requirements. Handled customer queries and grievances, coordinating with internal stakeholders for timely resolution.
```

Skills: Credit-Underwriting, KYC-Verification, Customer-Service, Grievance-Resolution, Data-Validation, Confidentiality, Excel

### Workflow Specialist – Citibank Operations

[Tata Consultancy Services](https://himalayas.app/companies/tata-consultancy-services). Dec 2011 - Nov 2015

```text
Handled Citibank credit-card customer queries and workflow-based service requests through structured banking processes. Performed customer profiling, KYC verification, transaction processing, and dispute-related activities.
```

Skills: Customer-Service, KYC-Verification, Transaction-Processing, Dispute-Resolution, Chargebacks, SLA-Adherence, Process-Compliance, Excel

## Education

### Pondicherry University

MBA, Human Resources Management

```text
MBA in Human Resources Management from Pondicherry University, completed in 2013.
```

### Dhanraj Baid Jain College

BCA, Computer Applications

```text
BCA from Dhanraj Baid Jain College, University of Madras, completed in 2011.
```

## Tech stack

- Microsoft Excel
- ServiceNow
- Microsoft Word
- Microsoft Outlook
- Microsoft PowerPoint

To contact Renugadevi, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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