# Renn Ruz

Renn Ruz is a remote worker on Himalayas, Business Development Manager at InvanaHost, based in Philippines.

Source: https://himalayas.app/@rennruz

```text
Business Development Manager at InvanaHost who built sales, productivity, and marketing systems for its Philippine team.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Philippines |
| Authorized to work in | Philippines |
| Salary expectations | 50k+ USD |
| Job categories | Contact Center Operations Manager, Operations Manager, Sales Manager, Contact Center Manager, Team Lead |
| Skills | Call Center Operations, Business Development, Sales Operations, Team Leadership, Coaching, Performance Management, Quality Assurance, Net Promoter Score (NPS), Workforce Productivity, Escalation Management, Process Optimization, Consultative Selling, Sales Enablement, Pipeline Management, Conversion Rate Optimization |

## About

```text
At InvanaHost, I designed and implemented productivity, sales, and marketing systems for the Philippine team supporting US short-term-rental clients. I also oversaw operational processes and partnered with stakeholders on sales enablement and workflow design.

At TaskUs, I managed a 45+ agent chat support operation for Chime, maintaining strong NPS and QA standards. Earlier, I managed sales operations for AT&T and customer support teams for Walmart, progressing from frontline customer service to operations management.
```

## Experience

### Business Development Manager

InvanaHost. Sep 2022 - Sep 2026

```text
Designed and implemented productivity, sales, and marketing systems for the Philippine team supporting US short-term-rental clients. Oversaw end-to-end operational processes and partnered with stakeholders on sales enablement and workflow design.
```

Skills: Productivity-Systems, Sales-Enablement, Marketing-Systems, Workflow-Design, Operations-Management, Team-Performance

### Operations Manager, Customer Service (Chat)

[TaskUs](https://himalayas.app/companies/taskus). Jan 2022 - Sep 2022

```text
Managed 3 team leads with 15 agents each (45+ FTE) supporting a US fintech client in a chat environment. Drove customer experience, QA, and productivity outcomes while maintaining strong NPS and QA standards.
```

Skills: Live-Chat, Team-Leadership, Quality-Assurance, NPS, Productivity-Management, Coaching

### Operations Manager, Sales

\[24\]7.ai. May 2021 - Jan 2022

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Supervised 55 sales agents and 3 team leads in a high-volume telecom sales operation. Pioneered consultative selling and integrated-solution strategies to lift conversion and sales effectiveness.
```

Skills: Sales-Management, Consultative-Selling, Performance-Management, Coaching, Telecom-Sales

### Team Leader, Customer Service

\[24\]7.ai. Feb 2020 - May 2021

```text
Managed a 22-agent team handling pharmacy and vaccine support for a major US retail-healthcare account. Maintained agent proficiency, service quality, and compliance with healthcare support standards.
```

Skills: Team-Leadership, Healthcare-Support, Quality-Assurance, Compliance, Customer-Service

### Team Leader, Customer Service & Sales

[VXI Global Services](https://himalayas.app/companies/vxi-global-solutions-llc). Mar 2018 - Nov 2019

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Led 10–15 agents in a high-volume customer service and sales environment. Developed coaching and performance strategies that helped the team consistently exceed quotas.
```

Skills: Team-Leadership, Coaching, Performance-Management, Sales, Customer-Service

### B2B Sales Team Leader

Full Potential Solutions. Nov 2016 - Feb 2018

```text
Directed a 10–15 agent B2B telecom sales team; improved closing performance through consultative sales tactics. Monitored pipeline activity, coached sellers, and reinforced sales discipline.
```

Skills: B2B-Sales, Team-Leadership, Consultative-Selling, Pipeline-Management, Coaching

### Marketing Associate / Account Delegate

Asia Teleservices. May 2016 - Oct 2016

```text
Handled B2B sales for event services; supported lead generation, account coordination, and client relationships.
```

Skills: B2B-Sales, Lead-Generation, Account-Coordination, Client-Relations

### Customer Service Representative

[Convergys](https://himalayas.app/companies/concentrix). Feb 2015 - May 2016

```text
Delivered B2B customer service support with accurate information handling and responsive resolution.
```

Skills: Customer-Service, B2B-Support, Information-Handling, problem-resolution

## Tech stack

- Google Workspace
- Microsoft Office

To contact Renn, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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