# Remy Dean

Remy Dean is a remote worker on Himalayas, Domestic Abuse First Response Practitioner at Essex Compass, based in United Kingdom.

Source: https://himalayas.app/@remydean

```text
Domestic Abuse First Response Practitioner at Essex Compass, supporting high-risk referrals through DASH assessments and safeguarding.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | United Kingdom |
| Authorized to work in | United Kingdom |
| Salary expectations | 29k+ GBP |
| Job categories | Domestic Abuse First Response Practitioner, Customer Service, Customer Support Representative, Administrative Assistant |
| Skills | Domestic Abuse Support, Trauma Informed Care, Safeguarding, Crisis Intervention, De escalation, Safety And Action Planning, DASH Risk Assessments, GDPR, Data Protection, Case Documentation, Case Management, Referral Management, Multi Agency Coordination, Scheduling, Diary Management |

## What I'm looking for

```text
I'm seeking a role providing operational assistance or warm, progressive support directly to clients, ideally within the holistic women's wellness sector.
```

## About

```text
At Essex Compass, I handled sensitive calls and supported people experiencing domestic abuse, adapting my approach to help calm and reassure vulnerable or anxious individuals. During high-volume periods, I made up to 70 outbound call attempts per shift.

I completed DASH risk assessments and referrals, reviewed cases, and liaised with agencies to route high-risk cases for MARAC, ESIP, and IDVA support across Essex. I also documented client files and referral histories using encrypted databases, Cloud CRM software, and Excel, following GDPR and safeguarding requirements.

At Ventrica, I supported customers across email, phone, and live chat, logging and resolving tier-one complaints within company deadlines. My Social Sciences degree from the University of Bristol included a final independent research project for which I received a 1st Class grade.
```

## Experience

### Domestic Abuse First Response Practitioner

Essex Compass. Jun 2024 - Jun 2025

```text
Managed sensitive inbound and outbound calls, applying de-escalation techniques for high-crisis clients. Logged detailed client files using encrypted databases and CRM software, and completed DASH risk assessments and referrals for multi-agency support.
```

Skills: Crisis-Intervention, De-escalation, Active-Listening, Empathetic-Communication, Data-Entry, CRM, Excel, GDPR, DASH-RIC, Safeguarding, Case-Documentation, Interagency-Communication

### Customer Service Specialist

Ventrica. Aug 2023 - Jun 2024

```text
Managed high-volume customer inquiries, complaints, and troubleshooting across email, phone, and live chat channels. Efficiently logged, tracked, and resolved tier-one complaints within strict company deadlines.
```

Skills: Customer-Service, Omni-Channel-Support, Complaint-Resolution, SLA-Compliance, Database-Management

### Front of House & Guest Experience Host

Mad Dogs and Englishmen. Jan 2018 - Dec 2022

```text
Delivered high-end, friendly service at an award-winning themed tea parlour and boutique bar. Managed front of house operations, guest seating, table service, and a fast-paced floor during busy shifts.
```

Skills: Customer-Service, Floor-Management, Attention-To-Detail, Guest-Communication

### Customer Service & Hospitality Assistant

Natural Bake & Riverside. Jan 2016 - Dec 2017

```text
Managed face-to-face customer interactions, till point operations, and electronic cash/card transactions using modern iOS/tablet POS interfaces. Maintained high standards of organization and presentation in a busy consumer environment.
```

Skills: Customer-Service, Point-of-Sale, Cash-Handling, Organization

## Education

### Unknown

Level 2 Certificate, Mental Health. 2025 - 2025

```text
Level 2 Certificate in Understanding Children and Young People's Mental Health.
```

### Unknown

Level 2 Certificate, Counselling. 2023 - 2023

```text
Level 2 Certificate in Counselling Skills.
```

### University of Bristol

BSc (Hons), Social Sciences. 2019 - 2022. Grade: 2:1 (Upper Second-Class Honours)

```text
BSc (Hons) in Social Sciences with Upper Second-Class Honours. Awarded a 1st Class grade for the final independent research project.
```

### South Essex College

BTEC Extended Diploma, Business Studies. 2017 - 2019. Grade: Triple Distinction (DDD)

```text
BTEC Extended Diploma in Business Studies with Triple Distinction.
```

### Chase High School

GCSEs, General Education. 2011 - 2016

```text
Completed GCSEs including English, Mathematics, Business, Psychology, Health & Social Care, and Science.
```

## Tech stack

- Zendesk
- iOS
- Google Workspace
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook

To contact Remy, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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