# Reina User

Reina User is a remote worker on Himalayas, Customer Success Manager at Buddy, based in Philippines.

Source: https://himalayas.app/@reinauser2

```text
Customer success professional at Buddy who coordinated client requests, product demonstrations, and website and digital menu updates.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Philippines |
| Authorized to work in | Philippines |
| Job categories | Customer Success Manager, Program Administrator, Customer Experience Specialist, Customer Support Specialist |
| Skills | Customer Success, Account Management, Customer Relationship Management, Customer Retention, SaaS Platforms, E Commerce Operations, Customer Experience, Product Demonstrations, Feature Request Management, Website Updates, Menu Updates, Order and Subscription Support, Fulfillment Coordination, Campaign Performance Reporting, ROI Analysis |
| Portfolio | https://reinahernandez.my.canva.site |
| LinkedIn | https://linkedin.com/in/reina-h-4a4031145 |

## About

```text
At Buddy, I managed client relationships and account support across multiple locations, coordinating website and digital menu updates, client requests, and service improvements.

I also coordinated client calls and product demonstrations, sharing customer needs, feature requests, and operational concerns with the appropriate internal teams.

At Gratifii Limited – Mitsubishi Heavy Industries (Loyalty Service), I supported loyalty program execution across Australia and New Zealand, analyzed campaign performance, and prepared ROI reports for enterprise clients.

Across roles at Klondike Lubricants Corporation, BarkBox Inc., and St. Frock, I supported B2B clients and eCommerce customers with issue resolution, subscription and order inquiries, and fulfillment coordination.
```

## Experience

### Customer Success Manager

Buddy. Mar 2025 - Oct 2026

```text
Managed client relationships and account support across multiple locations, coordinating website and digital menu updates, client requests, and service improvements. Coordinated client calls and product demonstrations, communicating customer needs and feature requests to internal teams.
```

Skills: Customer-Success, Account-Management, Customer-Relationship-Management, Website-Updates, Product-Demonstrations, Feature-Request-Management, Client-Communication, Support-Tracking

### Program Administrator

Gratifii Limited. Apr 2024 - Feb 2025

```text
Served as primary client liaison for loyalty programs, supporting program execution and stakeholder alignment across Australia and New Zealand. Analyzed campaign performance and prepared ROI reports, and managed claims processing and rewards operations.
```

Skills: Loyalty-Programs, Client-Liaison, Campaign-Performance-Reporting, ROI-Analysis, Claims-Processing, Reward-Operations, Stakeholder-Management

### Happy Ambassador

BarkBox Inc.. Oct 2022 - Apr 2024

```text
Delivered high-volume, multichannel customer support for a subscription eCommerce business, assisting customers with account, subscription, billing, and order-related concerns. Resolved fulfillment and service issues while maintaining customer satisfaction and supporting brand loyalty.
```

Skills: Multichannel-Support, Subscription-Management, Billing-Support, Order-Management, Fulfillment-Coordination, Customer-Satisfaction, Brand-Loyalty

### Customer Experience Specialist

Klondike Lubricants Corporation. Aug 2022 - Feb 2024

```text
Strengthened B2B client relationships through proactive engagement, issue resolution, and retention-focused support. Coordinated with sales, warehouse, and courier contacts to address customer concerns and support reliable service delivery.
```

Skills: B2B-Support, Customer-Retention, Issue-Resolution, Customer-Relationship-Management, Cross-functional-Coordination, Customer-Insights

### Customer Care Specialist

St. Frock. Nov 2021 - Jun 2022

```text
Managed eCommerce inquiries involving orders, returns, and store policies while delivering a positive online shopping experience. Resolved customer concerns through proactive communication and efficient follow-up, supporting customer confidence and brand reputation.
```

Skills: E-commerce-Support, Order-Management, Returns-and-Refunds, Policy-Communications, Customer-Service, Issue-Resolution

## Education

### Philippine Women’s University

Bachelor of Arts, Foreign Service. 2014 - 2017

Activities and societies: Full University Scholar; Internship at Department of Foreign Affairs

```text
Bachelor of Arts in Foreign Service with a major in Diplomacy and International Relations. Graduated as a full university scholar and completed an internship at the Department of Foreign Affairs.
```

## Tech stack

- Salesforce
- Shopify
- Magento
- Slack
- Zendesk
- HubSpot
- RingCentral
- Google Workspace
- Confluence
- Trello
- Asana
- ClickUp
- monday.com
- BigCommerce
- Canva
- SAP
- Calendly
- Gorgias
- ShipStation
- Microsoft Office

To contact Reina, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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