# Rebecca Zodingpuii

Rebecca Zodingpuii is a remote worker on Himalayas, Virtual Assistant at Le & Kittleson Personal Injury Attorneys, based in India.

Source: https://himalayas.app/@rebeccazodingpuii

```text
I resolve customer issues and deliver precise virtual administrative support.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 30k+ USD |
| Job categories | Virtual Assistant, Customer Support Specialist, Customer Service, Research Analyst, Virtual Assistant, Administrative Assistant |
| Skills | Customer Service, Virtual Assistant, Customer Support, Voice support, Email Support, Omnichannel Communication, Conflict Resolution, Customer Retention, Data Management, Document Management, Excel, Microsoft Word, SharePoint, Adobe Acrobat, Administrative Support, Email Management, Email Organization, Data Entry, File Organization, Schedule Management, Appointment Scheduling, Records Retrieval, Insurance Verification, Technical Support, Technical Troubleshooting, Ticketing Systems, Data Integrity, Client Confidentiality, Cross functional Coordination, Regulatory Compliance, English |
| LinkedIn | https://linkedin.com/in/rebecca-zodingpuii-b69bb8424 |

## What I'm looking for

```text
I'm looking for a virtual assistant or customer support role where I can manage customer issues, schedules, records, and administrative workflows using cloud and communication tools.
```

## About

```text
I've supported clients at Le & Kittleson Personal Injury Attorneys by retrieving medical and billing records, coordinating doctor appointments, and working with insurance companies to clear disputes and approvals.

Across AOL, AT&T Wireless, and Eternity Partners, I've handled high-volume customer communications, technical troubleshooting, scheduling, sensitive documentation, and complex coordination while maintaining 90%+ CSAT.
```

## Experience

### Virtual Assistant

Le & Kittleson Personal Injury Attorneys. Apr 2022 - May 2023

```text
Managed medical and billing records retrieval with strict attention to data integrity and client confidentiality. Coordinated and scheduled critical doctor appointments for clients, optimizing practitioner timelines.
```

Skills: Medical-Records-Management, Data-Integrity, Scheduling, Insurance-Coordination, Confidentiality, File-Organization, Digitization, Database-Management

### Senior Research Analyst

Eternity Partners. Sep 2011 - Mar 2021

```text
Spearheaded complex administrative logistics and coordination for high-security events across sensitive locations. Ensured strict compliance with regulatory frameworks and rigorous organizational safety protocols.
```

Skills: Logistics-Coordination, Compliance, Communication-Skills, Scheduling, Multi-Agency-Coordination, Event-Management

### Senior Customer Care Specialist

AOL. Sep 2006 - Mar 2011

```text
Delivered comprehensive phone-based technical and account customer support, maintaining excellent satisfaction ratings. Diagnosed connectivity and service-related issues while systematically de-escalating frustrated client interactions.
```

Skills: Customer-Support, Technical-Support, Troubleshooting, De-escalation, Documentation, Ticketing-Systems

### Customer Care Representative

[AT&T Wireless](https://himalayas.app/companies/at-t). Mar 2004 - Jul 2006

```text
Fielded an average of 100+ inbound calls daily, diagnosing technical hardware and network troubleshooting issues. Consistently maintained a 90%+ CSAT score by deploying active listening and swift conflict resolution techniques.
```

Skills: Inbound-Calls, Technical-Support, Troubleshooting, Customer-Satisfaction, Active-Listening, Conflict-Resolution, Wireless, Network-Setup

## Education

### Government Aizawl College

Bachelor of Science, Science. 1997 - 1999

```text
Pursued a Bachelor of Science degree at Government Aizawl College from 1997 to 1999.
```

## Tech stack

- Microsoft Excel
- Microsoft Word

To contact Rebecca, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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