# Raza Shafique

Raza Shafique is a remote worker on Himalayas, Assistant Operations Manager at All Service Financial (TurboDebt), based in Pakistan.

Source: https://himalayas.app/@razashafique

```text
I lead remote customer support operations for US and UK clients.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Pakistan |
| Authorized to work in | Pakistan |
| Salary expectations | 65k+ USD |
| Job categories | Operations Manager, Customer Service Manager, Customer Support Manager, Customer Service, Dispatch Coordinator |
| Skills | International Client Handling, Cross Cultural Communication, Microsoft Office, Google Workspace, Zoom, Slack, CRM Software, Time Management, Multitasking, team training, Team Supervision, AI, Live Chat, Customer Service, Operations Management, Dispatching, Client Communication, Resource Allocation, Process Improvement, Escalation Management |

## What I'm looking for

```text
I'm seeking a remote role where I can apply customer service, operational management, and technical skills to support organizational success. I want to work in a dynamic global environment and use AI-driven tools to work smarter and deliver greater value.
```

## About

```text
I've led live chat support operations at All Service Financial (TurboDebt) since 2021, coordinating daily workflows across a 150+ member team.

I train and supervise support staff, strengthen quality standards, and improve escalation flows and response protocols to reduce response times and improve client satisfaction.

Before TurboDebt, I managed end-to-end guard dispatching and overseas client communication for UK-based Harris Security Services LTD, handling scheduling, updates, issue resolution, and resource allocation.

I'm focused on remote operations and customer service roles where I can support global clients, keep teams aligned, and apply new AI tools to deliver greater value.
```

## Experience

### Assistant Operations Manager (current)

All Service Financial (TurboDebt). Jan 2021 - Present

```text
Lead daily live chat support operations, coordinating with a team of 150+ members to ensure compliance and efficiency. Train and supervise support staff, and design process improvements to reduce response times and lift client satisfaction.
```

Skills: Live-Chat, team-training, Supervision, Process-Improvement, Cross-functional-Coordination, International-Client-Handling, Remote-Workflows

### Customer Service & Dispatch Coordinator

Harris Security Services LTD. Dec 2019 - Jan 2021

```text
Managed end-to-end guard dispatching for UK clients, ensuring timely service delivery. Owned overseas client communications and maintained accurate dispatch records.
```

Skills: Dispatch-Coordination, Client-Communication, Resource-Allocation, Record-keeping

### Customer Service Representative

EMC. Jan 2018 - Dec 2018

```text
Provided customer support via chat, email, and phone. Resolved client inquiries and complaints professionally, and documented solutions to improve team efficiency.
```

Skills: Customer-Support, problem-resolution, Documentation, Multichannel-Communication

## Education

### BBA

Bachelor of Business Administration, Business Administration

```text
Completed a Bachelor of Business Administration in 2012.
```

### Intermediate

Intermediate

```text
Completed intermediate education in 2008.
```

### Matriculation

Matriculation

```text
Completed matriculation in 2006.
```

## Tech stack

- Slack
- Google Workspace
- Zoom

To contact Raza, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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