# Raymond Unrein

Raymond Unrein is a remote worker on Himalayas, Infrastructure Analyst 1 - Senior IT Specialist at Marriott International, based in United States.

Source: https://himalayas.app/@raymondunrein

```text
Infrastructure Analyst at Marriott International supporting 1,400+ endpoints and an enterprise Windows 11 migration.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 95k+ USD |
| Job categories | IT Specialist, IT Support Specialist, Desktop Support Specialist, Systems Administrator |
| Skills | IT Infrastructure, IT Operations, Endpoint management, Desktop Support, Incident Management, Windows Administration, IAM, IT Service Management, Remote Support, Software Deployment, Root Cause Analysis, Active Directory, Microsoft Intune, Windows 10, Windows 11 |

## About

```text
At Marriott International, I provide enterprise infrastructure, desktop, and endpoint support for a Customer Engagement Center serving more than 1,400 users. I manage and document nearly 120 ServiceNow incidents per month and supported the migration of more than 1,300 endpoints to Windows 11.

Previously, I resolved technology issues for associates through remote support and Microsoft Teams, supported deployments for more than 1,200 Home Agents, and coached more than 300 associates. I also serve as a JAWS Subject Matter Expert, providing accessibility-focused troubleshooting and user support.
```

## Experience

### Infrastructure Analyst 1 - Senior IT Specialist (current)

[Marriott International](https://himalayas.app/companies/marriott-international). Apr 2024 - Present

```text
Provide onsite enterprise infrastructure, desktop, and endpoint support for a Customer Engagement Center serving over 1,400 users. Manage ServiceNow incidents, administer Active Directory, troubleshoot Intune-managed endpoints, and support VMware Horizon virtual desktops.
```

Skills: Active-Directory, Microsoft-Intune, VMWare-Horizon, ServiceNow, Bomgar, PowerShell, PDQ-Deploy, PDQ-Inventory, SmartDeploy, Microsoft-365, Windows-10-11, Azure-Virtual-Desktop, Power-BI, JAWS, Incident-Management, Endpoint-management, IT-Operations

### Assist Specialist / Marsha Assist / Tech Assist / Quarter Century Assist

[Marriott International](https://himalayas.app/companies/marriott-international). Mar 2013 - Apr 2024

```text
Resolved hardware, software, connectivity, access, and enterprise system issues for associates through remote support and Microsoft Teams. Supported Active Directory account administration, managed endpoints with Intune and VMware Horizon, and deployed to over 1,200 Home Agents.
```

Skills: Active-Directory, Microsoft-Intune, VMWare-Horizon, Microsoft-Teams, Remote-Support, Incident-Management, Endpoint-management, Troubleshooting, Peer-Coaching

## Education

### Udemy

Android Application Development, Android Application Development

```text
In-progress Android Application Development course covering Kotlin, Android Studio, REST APIs, debugging, application architecture, and modern mobile development practices.
```

### University of Nebraska Omaha

Associate Degree, Psychology

```text
Associate Degree in Psychology from the University of Nebraska Omaha, completed in May 1998.
```

## Tech stack

- Microsoft Teams
- Android Studio
- JavaScript
- Java
- Kotlin
- PowerShell
- Windows 10
- JAWS
- ServiceNow
- Microsoft Intune
- Android
- Power BI
- Microsoft 365
- REST APIs

To contact Raymond, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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