# Raymond Liu

Raymond Liu is a remote worker on Himalayas, Customer Coordinator at Oviva Health, based in United Kingdom.

Source: https://himalayas.app/@raymondliu

```text
Customer Service Coordinator at Oviva Health, supporting patient bookings through calls, live chat, and email.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United Kingdom |
| Authorized to work in | United Kingdom |
| Salary expectations | 40k+ CAD |
| Job categories | Customer Service Coordinator, Print Production Operator, Marketing Assistant |
| Skills | Customer Service, Call Center Support, Patient Booking, Live Chat, Email Support, Salesforce, GDPR, Lead Generation, Print Production, Print Finishing, Digital Advertising, Content Creation, Website Management, Social Media Marketing, InDesign |

## About

```text
At Oviva Health, I supported patients through inbound calls, live chat, and email, helping them book or reschedule online clinician calls. I also updated patient details and created leads in Salesforce while following GDPR requirements.

At Nuffield Health, I handled customer inquiries and bookings for private doctors, processed payment card details, and updated patient records. I used Salesforce to create leads.

At Newmarket Holidays, I produced digital newspaper advertisements and worked in print production, including print finishing and operating machinery. I also managed and trained a team of six. At Zen Garden Restaurant, I managed the website and created promotional content, including an advert shown at Dorking Cinema.
```

## Experience

### Customer Coordinator

Oviva Health. May 2025 - May 2026

```text
Provided front line customer support via inbound calls, live chat, and email, making bookings and rescheduling patient appointments. Adhered to GDPR while performing online admin and data inputting.
```

Skills: Customer-Service, Call-Center, Live-Chat, Email-Support, Salesforce, GDPR, Data-Entry

### Customer Coordinator

[Nuffield Health](https://himalayas.app/companies/nuffield-health). Aug 2021 - Mar 2025

```text
Handled inbound calls for patient bookings and inquiries, adhering to GDPR and performing online admin including data inputting and payment processing. Created leads and worked in Salesforce.
```

Skills: Customer-Service, Call-Center, Salesforce, GDPR, Data-Entry, Payment-Processing

### Restaurant Marketer and Assistant

Zen Garden Restaurant. Nov 2010 - Jan 2020

```text
Managed the restaurant website and utilized Facebook for content creation to engage followers. Designed printed materials and built a 30-second advert for a local cinema.
```

Skills: Marketing, Social-Media, Content-Creation, Web-Design, PowerPoint, Graphic-Design, Recruitment

### Art Worker and Print Production Team Leader

Newmarket Holidays. Nov 2002 - Jan 2020

```text
Produced digital newspaper advertisements using Adobe InDesign and managed a team of 6 in a busy print room. Trained staff on machinery and conducted appraisals for employee progression.
```

Skills: InDesign, Print-Production, Team-Leadership, Photo-Editor, PowerPoint, Stock-Management, Xerox, Duplo, IDEAL

## Education

### TQUK

Level 2 Certificate in Digital Marketing (RQF), Digital Marketing

```text
Completed the TQUK Level 2 Certificate in Digital Marketing (RQF) in June 2026.
```

### Media Training

InDesign CC introduction, Graphic Design

```text
Completed an InDesign CC introduction course in January 2019.
```

### Kingston College

GNVQ Advanced, Science. 2000 - 2002

```text
Completed the GNVQ Advanced Science programme at Kingston College from 2000 to 2002.
```

### Kingston College

GNVQ Intermediate, Science. 1999 - 2000

```text
Completed the GNVQ Intermediate Science programme at Kingston College from 1999 to 2000.
```

## Tech stack

- Salesforce
- Adobe InDesign

To contact Raymond, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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