# Raylene Ryan

Raylene Ryan is a remote worker on Himalayas, Store Consultant at Hellopay, based in South Africa.

Source: https://himalayas.app/@rayleneryan

```text
I manage complex insurance claims, risk processes, compliance, and high-volume client portfolios.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | South Africa |
| Authorized to work in | South Africa |
| Salary expectations | 60k+ ZAR |
| Job categories | Claims Manager, Insurance Broker, Risk Manager, Claims Team Leader, Broker Assistant |
| Skills | Claims Management, Claims Administration, Claims Processing, Claims Assessment, Claims Investigation, Claims Settlement, Motor Insurance, Non Life Insurance, Commercial Insurance, Personal Lines Insurance, Policy Administration, Policy Renewal, Risk Assessment, Insurance Regulatory Compliance, RE5, FICA, Stakeholder Management, Broker Liaison, Insurance Liaison, Customer Relationship Management, Bordereaux Management, Audit documentation, Data Capturing, Data Validation, Quality Assurance, Documentation Control, Performance Monitoring, Workflow Management, Coaching, Training, Team Supervision, Process Improvement, Microsoft Office, STARS Enterprise, STARS Audit, TIAL, Cura, Leadership, Problem Solving, Decision making, Communication Skills, Time Management, Prioritization, Attention To Detail, Conflict Resolution, Customer Service |
| LinkedIn | https://linkedin.com/in/raylene-r-2178918a |

## What I'm looking for

```text
I'm looking for an insurance claims or risk role where I can manage complex portfolios, strengthen compliance and documentation, improve turnaround times, and support clients and teams through effective stakeholder coordination.
```

## About

```text
I've managed complex corporate, commercial, personal, motor and non-motor insurance claims across more than 20 years in the industry.

At FirstRand, I managed substantial corporate claims portfolios for 15 years, coordinating investigations, assessments, settlements and insurer negotiations while maintaining bordereaux, audit documentation and compliance records.

As Risk Insurance Manager at FirstRand and Claims Team Leader at AAA Claims Management, I monitored claims performance and risk exposure, improved workflow efficiency, coached staff and resolved escalated claims matters.

Most recently, I've supported end-to-end claims administration at DG Capital and delivered high-volume customer service, account administration and FICA-compliant documentation at HelloPay.
```

## Experience

### Store Consultant

Hellopay. Nov 2025 - May 2026

```text
Provided professional customer service and resolved banking and payment-related enquiries in a high-volume client environment. Managed customer accounts and processed documentation in line with FICA and compliance procedures.
```

Skills: Customer-Service, FICA-Compliance, Account-Management, Data-Capturing, Documentation

### Broker Assistant

DG Capital (Pty) Ltd. Jun 2022 - Jul 2023

```text
Managed end-to-end claims administration across motor, non-motor, commercial and personal insurance portfolios. Coordinated with insurers, assessors and service providers to progress claims and support timely settlements.
```

Skills: Claims-Administration, Motor-Claims, Non-Motor-Insurance-Claims, Commercial-Insurance, Personal-Insurance, Stakeholder-Management, Audit-documentation

### Broker Assistant

Jardim Financial Consulting. Mar 2022 - Apr 2022

```text
Processed insurance applications, GAP cover and medical aid documentation accurately and efficiently. Checked policy information against compliance and regulatory requirements and assisted clients throughout the application process.
```

Skills: Insurance-Applications, GAP-Cover, Medical-Aid, Compliance, Policy-Administration, Client-Services

### Claims Team Leader

AAA Claims Management. Aug 2018 - Jan 2019

```text
Led and supervised a team of claims assessors managing high-volume claims portfolios and daily workflow requirements. Coached team members on claims processes and resolved complex escalations while maintaining compliance and service standards.
```

Skills: Team-Leadership, Claims-Management, Performance-Monitoring, Coaching, Quality-Assurance, Escalation-Management

### Risk Insurance Manager

[FirstRand](https://himalayas.app/companies/firstrand-co). Feb 2014 - Apr 2015

```text
Managed the organisation's risk insurance portfolio and associated claims operations. Monitored claims activity and ensured adherence to insurance regulations, company procedures and audit requirements.
```

Skills: Risk-Management, Insurance-Operations, STARS-Enterprise, STARS-Audit, Compliance, Mentorship

### Corporate Claims Broker

[FirstRand](https://himalayas.app/companies/firstrand-co). May 1998 - Jan 2014

```text
Managed substantial corporate claims portfolios across multiple industries over a 15-year period, handling high-volume and complex claims matters. Coordinated claim investigations, assessments, settlements and insurer negotiations through the claims lifecycle.
```

Skills: Corporate-Claims, Claims-Investigation, Claims-Settlement, Insurance-Negotiation, Bordereaux-Management, Audit-documentation, Client-Services

## Education

### Moonstone

RE5 Regulatory Examination, Regulatory Compliance

```text
Completed the RE5 Regulatory Examination, demonstrating proficiency in insurance regulatory compliance.
```

### Insurance Institute of South Africa

Certificate of Proficiency (COP), Insurance

```text
Earned the Certificate of Proficiency (COP) from the Insurance Institute of South Africa.
```

### Teach TEFL

TEFL Certificate, Teaching English as a Foreign Language

```text
Completed the TEFL Certificate, qualifying to teach English as a foreign language.
```

### FirstRand

Junior Leadership Programme, Leadership

```text
Participated in the Junior Leadership Programme, developing leadership and management skills.
```

### Chris Jan Botha Senior Secondary School

Matric Certificate, General Secondary Education

```text
Completed secondary education and obtained the Matric Certificate.
```

## Tech stack

- Google Cloud Storage
- Microsoft SharePoint
- Microsoft Teams
- Microsoft Office 365
- Microsoft Excel
- Microsoft Word

To contact Raylene, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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