# Rashonna Hills

Rashonna Hills is a remote worker on Himalayas, Instructional Assistant at Pottsgrove School District, based in United States.

Source: https://himalayas.app/@rashonnahills

```text
Motivated professional with extensive experience in customer service.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | United States |
| Authorized to work in | United States |
| Job categories | Customer Service Representative, Customer Service, Teaching Assistant, Customer Service Manager, Customer Service Associate |
| Skills | Communication Skills, Customer Service, Team Leadership, Training, Technical Support, Collaboration, Time Management |

## What I'm looking for

```text
I am looking for a position with growth opportunities where I can apply my skills in customer service and team leadership.
```

## About

```text
I am a motivated and dependable professional with extensive experience in customer service, educational support, and administrative roles. Known for being a reliable team player, I possess excellent communication skills and a strong work ethic. I have demonstrated the ability to manage multiple priorities, support diverse customer needs, and contribute to high-performing teams.

Currently, I work as an Instructional Assistant at the Pottstown School District, where I support classroom instruction and assist students with academic and behavioral needs. My previous roles include working as an Advisor at Conduent and a Tier 1 Agent at Concentrix, where I honed my skills in customer service and problem resolution. I am eager to grow within a company that values dedication, leadership, and continuous improvement.
```

## Experience

### Instructional Assistant (current)

Pottsgrove School District. Oct 2023 - Present

```text
Supported classroom instruction and assisted students with academic and behavioral needs. Collaborated with teachers and staff to maintain a productive learning environment and monitored student progress.
```

Skills: Classroom-Support, Collaboration

### Advisor

Conduent. Jul 2022 - May 2023

```text
Assisted customers with inquiries, complaints, and service issues. Resolved complex concerns efficiently and maintained accurate records while adhering to compliance standards.
```

Skills: Customer-Service, Compliance

### Tier 1 Agent

[Concentrix](https://himalayas.app/companies/concentrix). Jan 2022 - Jul 2022

```text
Delivered technical and general support to customers via phone and chat. Troubleshot common issues and escalated unresolved problems while consistently meeting performance metrics.
```

Skills: Technical-Support, Customer-Support, Troubleshooting, Performance-Metrics, Communication-Skills

### Customer Service Representative

Inspiritec. Jul 2021 - Nov 2021

```text
Responded to inbound calls and emails related to healthcare services. Maintained up-to-date knowledge of policies and procedures and delivered high-quality service in a fast-paced call center environment.
```

Skills: Customer-Service, Inbound, Email-Communication, Call-Center-Operations

### Nutrition Aide

Tower Health. Jul 2018 - Nov 2018

```text
Prepared and delivered meals to patients based on dietary requirements. Ensured kitchen and food safety standards were met and communicated effectively with healthcare staff and patients.
```

Skills: Communication-Skills

### Sales Associate / Cook

Turkey Hill. Dec 2017 - Jun 2018

```text
Managed front-line customer service and food preparation. Maintained cleanliness and organization of store and kitchen areas, handling transactions and balancing cash drawers.
```

Skills: Customer-Service, Sales

### Line Worker

Kiwi CEI Douglassville. Jun 2016 - Oct 2016

```text
Operated assembly line equipment and packaged products. Ensured product quality and followed safety procedures.
```

Skills: Packaging, Quality-Control, Manufacturing

### Cashier / Cook

Wayback Burgers. Nov 2015 - May 2016

```text
Greeted customers, processed orders, and prepared food. Maintained a clean and welcoming environment and provided friendly service in a fast-paced setting.
```

Skills: Cashiering, Customer-Service, Order-Processing

## Education

### Potsgrove High School

High School Diploma, General Education. 2009 - 2013

```text
Completed a comprehensive high school curriculum, focusing on core academic subjects. Earned a High School Diploma upon graduation.
```

## Tech stack

- Gmail

To contact Rashonna, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

## People also viewed

- [Mariah User](https://himalayas.app/@mariahuser): Customer Service Representative, Everwash (formerly Jetspring)
- [Shay Haynie](https://himalayas.app/@shayhaynie): Receptionist/Budtender, Exhale
- [Lily C](https://himalayas.app/@lilyc): Therapeutic Support Staff, Austin Centers for Exceptional Students
- [Ellis Flores](https://himalayas.app/@ellisflores): Assistant Teacher, Montessori Academy of Denver
- [Sean Luke Czerkawskyj](https://himalayas.app/@seanlukeczerkawskyj): Teaching Assistant, Hilton Central School District
- [Loriah Griego](https://himalayas.app/@loriahgriego): Lead Teacher, Kids Space Learning Center
- [Johana Colón](https://himalayas.app/@johanacoln): Customer Service Associate, Concentrix
- [Mary Raineri](https://himalayas.app/@maryraineri): Assistant Teacher/Cook, Children's World Academy
- [Mariah Lawrence](https://himalayas.app/@mariahlawrence): Customer Service Representative, Splash Carwashes
- [Alexis Johns](https://himalayas.app/@alexisjohns): Cook Childcare, The Learning Experience