# Randall Kincer

Randall Kincer is a remote worker on Himalayas, Deskside Support Technician at Stefanini, based in United States.

Source: https://himalayas.app/@randallkincer

```text
Deskside support technician at Stefanini @ MasterCard troubleshooting Windows, Mac, and enterprise applications.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 60k+ USD |
| Job categories | Desktop Support Specialist, Helpdesk Support Specialist, IT Support Specialist |
| Skills | Desktop Support, IT Support, Technical Troubleshooting, Windows, MacOS, Active Directory, Microsoft 365, TCP IP, Network Troubleshooting, Remote Desktop Protocol, Remote Support, hardware troubleshooting, Software Installation, Account Management, System Monitoring |

## About

```text
At Stefanini @ MasterCard, I provide support for applications on Mac OS and Windows, including Docker, Intellij, Toad, SQL developer, and teleport connect. I also assist with onboarding and machine migrations, and update tickets and inventory records.

At Hicuity Health, I supported local and remote users with desktop issues, account access, system health, and onboarding. Earlier, I supported clinical software and hardware, documented troubleshooting steps, and administered Avaya telemedicine platforms.
```

## Experience

### Deskside Support Technician (current)

[Stefanini](https://himalayas.app/companies/stefanini). Feb 2026 - Present

```text
Provided user support for various applications on Mac OS and Windows, including Docker, IntelliJ, Toad, SQL Developer, and Teleport Connect. Completed asset inventory checks, managed tickets in Remedy and ServiceNow, and assisted with user onboarding and new machine migrations.
```

Skills: MacOS, Windows, Docker, IntelliJ-IDEA, Toad, SQL-Developer, Teleport-Connect, Remedy, ServiceNow, Asset-Management, User-Onboarding

### Desktop Support Specialist

Hicuity Health. Dec 2018 - Sep 2024

```text
Provided IT support via phone, chat, and email to local and remote users. Troubleshot Windows desktop issues, managed user accounts in Active Directory, M365, VoIP, and badge access systems, and assisted with IT onboarding including hardware imaging and shipping.
```

Skills: Windows, Active-Directory, M365, VoIP, Remote-Desktop, Zoom, System-Monitoring, Hardware-Imaging, User-Onboarding

### Sr. Clinical Support Specialist

Hicuity Health. Dec 2017 - Dec 2018

```text
Provided first and second-level support for software and hardware issues. Worked with project managers on system updates and new client implementations, trained and mentored new technical support staff, and administered Avaya telemedicine platforms.
```

Skills: Technical-Support, Project-Management, Training, Mentorship, Avaya-Telemedicine

### Clinical Support Specialist

Hicuity Health. Nov 2015 - Dec 2017

```text
Created troubleshooting documentation for end users and internal teams. Provided IT support via phone, email, chat, and tickets, prioritizing issues based on impact and diagnosing complex issues for escalation.
```

Skills: Documentation, Troubleshooting, IT-Support, Ticket-Management, Escalation-Management

### Help Desk Support

MODIS. Dec 2013 - Jul 2015

```text
Resolved customer issues via phone, tickets, and chat support. Provided technical troubleshooting for various software applications and coordinated with internal teams and external vendors for escalations.
```

Skills: Help-Desk, Troubleshooting, Customer-Support, Escalation-Management

## Education

### Western Governors University

Bachelor of Science, Cloud Computing. 2020 - 2022

```text
Pursued a Bachelor of Science in Cloud Computing, completing 77 out of 120 credit hours.
```

### ITIL

ITIL Foundation Certificate, IT Service Management

```text
Earned the ITIL Foundation Certificate in IT Service Management.
```

### CompTIA

CompTIA A+, IT Support

```text
Earned the CompTIA A+ certification, which expired in November 2024.
```

### St. Charles County Community College

Associate of Applied Science, Management Information Systems

```text
Earned an Associate of Applied Science in Management Information Systems, with coursework in computer repair, database management, and programming.
```

## Tech stack

- macOS
- Windows
- Windows 10
- Docker
- Zoom
- Webex
- Avaya
- ServiceNow
- Microsoft 365

To contact Randall, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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