# Ramla Baloch

Ramla Baloch is a remote worker on Himalayas, Technical Support Specialist at inDrive, based in Qatar.

Source: https://himalayas.app/@ramlabaloch

```text
Healthcare administration and patient services professional with clinical and customer support experience.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Qatar |
| Authorized to work in | Qatar |
| Salary expectations | 30k+ USD |
| Job categories | Healthcare Administrator, Patient Services Representative, Medical Receptionist, Healthcare Coordinator, Administrative Assistant |
| Skills | Healthcare Administration, Patient Services, Customer Support, Patient Communication, Appointment Coordination, Service Coordination, Clinical Documentation, Record keeping, Data Entry, Digital Records, Complaint Resolution, Issue Resolution, Rehabilitation, patient assessment, Multidisciplinary care coordination |

## What I'm looking for

```text
I'm seeking opportunities in healthcare administration, patient services, medical reception, coordination, or administrative support.
```

## About

```text
At inDrive, I handled customer inquiries through chat and telephone, investigated concerns, and maintained accurate interaction records. I also prepared internal support guides to improve the consistency of customer communication.

At Rawalpindi Institute of Cardiology, I provided rehabilitation services to pre- and post-operative cardiac patients. I documented assessments and progress, explained treatment plans to patients and caregivers, and coordinated with healthcare professionals.

At Riphah International Hospital, I rotated through orthopedic, neurological, and pediatric departments, supported clinical documentation and record digitization, and assisted with audits and health-camp coordination. I hold a Doctor of Physiotherapy (DPT) from Riphah International University.
```

## Experience

### Technical Support Specialist

[inDrive](https://himalayas.app/companies/indrive). Oct 2022 - Jan 2023

```text
Managed 100+ customer inquiries daily through chat and telephone channels, identified concerns, and provided professional solutions. Escalated complex cases and maintained accurate records of interactions.
```

Skills: Customer-Support, Communication-Skills, Issue-Resolution, Documentation, CRM, Multitasking, Time-Management

### Physiotherapist

Rawalpindi Institute of Cardiology. Jul 2022 - Oct 2022

```text
Provided rehabilitation services to pre- and post-operative cardiac patients, conducted assessments, and documented progress. Communicated treatment plans and coordinated with healthcare professionals.
```

Skills: Patient-Care, Rehabilitation, Clinical-Documentation, Communication-Skills, Teamwork

### Rehabilitation House Officer

Riphah International Hospital. Feb 2022 - Jul 2022

```text
Rotated through orthopedic, neurological, and pediatric departments, maintaining clinical documentation and supporting digitization. Participated in audits, health education, and camp coordination.
```

Skills: Clinical-Documentation, Patient-Communication, Teamwork, Organization, Health-Education

## Education

### Riphah International University

Doctor of Physiotherapy (DPT), Physiotherapy. 2016 - 2022

```text
Completed Doctor of Physiotherapy (DPT) degree, gaining comprehensive knowledge in healthcare and rehabilitation.
```

## Tech stack

- Google Docs
- Google Sheets
- Microsoft Excel
- Zoom
- Google Meet
- Microsoft Word
- Microsoft PowerPoint

To contact Ramla, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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