# Ramamuni Suman Sharma

Ramamuni Suman Sharma is a remote worker on Himalayas, AGM – Services & Operations at Unispace by Aparna Enterprise Limited, based in India.

Source: https://himalayas.app/@ramamunisumansharma

```text
I build profitable service operations, grow revenue, and improve customer experiences across retail and consumer businesses.
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| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | India |
| Authorized to work in | India |
| Job categories | Operations Manager, Business Head, Operations Manager, Customer Experience Manager, Service Operations Manager, Customer Success Manager, Sales Manager, Business Transformation Manager, Product Manager, Operations Management Director, Business Operations Manager, Operations Service Manager, Director of Operations, Executive Operations Manager, Operations Lead |
| Skills | P&L management, Business Operations, Customer Experience Strategy, Revenue Growth, Sales Growth, Service Operations, Customer Success, Customer Retention, Voice Of Customer, Team Leadership, Talent Development, Cross Functional Collaboration, SLA Management, Vendor Management, Escalation Management, Root Cause Analysis, Process Optimization, Standard Operating Procedures, Change Management, Digital Transformation, Workflow Automation, Budget Management, Project Management, Business Analysis, Product Management, Loops |

## About

```text
I've built and scaled service businesses at Unispace by Aparna Enterprise and IKEA India, growing Unispace revenue from ₹50L to ₹1.5 Cr per month in 90 days and taking IKEA India's inaugural service business to P&L break-even within two years. I lead sales, service, customer experience, and operational transformation across large-format retail and home improvement.

Across IKEA, Onida, Samsung, and Godrej & Boyce, I've led P&L-accountable operations, developed high-performing teams, strengthened vendor and SLA governance, and used VoC, RCA, CAPA, SOPs, and automation to improve outcomes. My work includes a 22% YoY CSAT improvement, 30% service-output improvement, and operational leadership for teams of 175+.
```

## Experience

### AGM – Services & Operations

Unispace by Aparna Enterprise Limited. Jan 2025 - Apr 2026

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Scaled revenue from ₹50L to ₹1.5 Cr/month in 90 days, achieving 3X growth in quarterly run rate; built a ₹6 Cr sales pipeline in 6 months with ₹2 Cr added monthly. Improved sales conversion rate from 8% to 25% in 3 months through structured sales governance and partner onboarding frameworks.
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Skills: P&L-management, Revenue-Growth, Sales-Governance, Partner-Onboarding, KPI-Tracking, Root-Cause-Analysis, Change-Management, Digital-Transformation

### Services Manager – CX Operations

[IKEA India Pvt. Ltd.](https://himalayas.app/companies/ikea). Feb 2017 - Jan 2025

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Built IKEA India's Service Business from the ground up, developing operating models, SLA governance, and a 175+ member team; achieved P&L break-even within 2 years. Delivered 22% YoY improvement in CSAT through real-time VoC monitoring and data-driven experience design.
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Skills: Service-Operations, P&L-management, SLA, Team-Leadership, Customer-Experience, VOC分析, CSAT, Process-Automation, Vendor-Management, Cost-Optimization, Talent-Development

### Zonal Service Manager

M.I.R.C. Electronics Pvt. Ltd. (Onida Group). Jul 2016 - Nov 2016

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Managed P&L-accountable service operations across Telangana and Andhra Pradesh for a multi-brand portfolio, operating the zone as a full profit center. Restructured service center network based on ROI analysis, improving geographic coverage and delivery efficiency.
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Skills: P&L-management, Service-Operations, ROI-Analysis, Vendor-Management, Revenue-Growth, Key-Account-Management

### Assistant Manager – Customer Satisfaction

[Samsung India Electronics Ltd.](https://himalayas.app/companies/samsung-electronics). May 2013 - Nov 2014

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Reduced escalation resolution timelines by 40% through structured resolution frameworks; managed high-impact escalations from social media and senior leadership channels across South India. Led a 20+ member Customer Grievance Support team as final escalation authority.
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Skills: Customer-Satisfaction, Escalation-Management, CAPA, VOC分析, Team-Leadership, Social-Media-Escalations

### Manager – Service Operations

Godrej & Boyce Mfg. Co. Ltd.. Aug 2004 - Apr 2013

```text
Improved CSI from 15% to 51% within 90 days in Hyderabad; managed 6,000+ service tickets/month with strict SLA adherence; delivered 23% service business growth over 2 years through disciplined P&L management. Authored the Standard Operating Manual for the national Service Function and led pan-India rollout.
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Skills: Service-Operations, P&L-management, SLA, Customer-Satisfaction, Process-Improvement, Training, Channel-Partner-Development

## Education

### Indian School of Business

Senior Management Programme, Management

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Pursuing a Senior Management Programme with an expected completion in 2027.
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### Welingkar Institute of Management Development & Research

PG Diploma in Management, Management

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Completed a PG Diploma in Management.
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### CTTC, Bhubaneswar

Diploma in Mechanical Engineering, Mechanical Engineering

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Completed a Diploma in Mechanical Engineering.
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## Tech stack

- Loops

To contact Ramamuni Suman, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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