# rama Alqudsi rama Alqudsi is a remote worker on Himalayas, Settlement Worker at My Neighbourhood Services, based in Canada. Source: https://himalayas.app/@ramaalqudsi ```text I lead people operations and HR transformation programs that improve workforce practices, change adoption, and delivery. ``` | Detail | Value | | --- | --- | | Availability | Looking for a job | | Location | Canada | | Authorized to work in | Canada | | Salary expectations | 80k+ CAD | | Job categories | People Operations Manager, HR Transformation Manager, Project Manager, HR Manager, Operations Manager, Talent Acquisition Partner | | Skills | People Operations, HR Transformation, Program Management, Project Management, Change Management, Program Governance, Executive Reporting, Risk Management, Issue Management, Dependency Management, Stakeholder Engagement, Workforce Planning, Performance Management, Recruitment, Onboarding, Workday, Process Improvement, Training, Change Adoption, HRIS, ATS, Excel, PowerPoint, Microsoft Word, Outlook, Microsoft Teams, Payroll Accounting, English, Arabic | | LinkedIn | https://linkedin.com/in/rama-al-qudsi-22602a47 | ## What I'm looking for ```text I'm looking to lead people operations, HR transformation, and change initiatives where I can partner with leaders, improve processes, and deliver practical workforce and operational outcomes. ``` ## About ```text I lead people operations and HR transformation work through StrategiAdvance Consulting, translating business needs into practical workplans, policies, stakeholder communications, and implementation actions. At The Life Center for Psychotherapy & Counselling, I led multi-workstream people and operations programs across workforce planning, employee experience, performance processes, service delivery, and organizational improvement. I built schedules, governance meetings, training plans, communications, and risk tracking to move concurrent workstreams forward. My background includes HR leadership for Ibdaa Bank’s multi-branch growth, Workday pre-employment and onboarding workflows at RBC, and full-cycle recruitment. I bring more than 20 years of experience partnering with leaders through growth, change, and operational improvement. ``` ## Experience ### Settlement Worker (current) My Neighbourhood Services. Oct 2025 - Present ```text Manage a high-volume portfolio of confidential cases with competing deadlines, documentation, referrals, follow-up, and escalation. Coordinate internal teams, government services, and community partners while maintaining accurate records and client-focused support. ``` Skills: Case-Management, Documentation, Referrals, Escalation-Management, Coordination, client-support ### Founder & HR/Operations Consultant (current) StrategiAdvance Consulting. Jan 2024 - Present ```text Lead HR and operations consulting engagements focused on people-process improvement, role clarity, workforce needs, performance practices, policy development, and implementation planning. ``` Skills: HR-Consulting, Operations-Consulting, Process-Improvement, Workforce-Planning, Policy-Development, Stakeholder-Communication, Implementation-Planning ### Project Manager The Life Center for Psychotherapy & Counselling. Jan 2023 - Sep 2025 ```text Led multi-workstream people and operations programs spanning workforce planning, employee experience, performance processes, service delivery, and organizational improvement. Built integrated schedules, milestones, action logs, governance meetings, training plans, communications, and stakeholder follow-up. ``` Skills: Program-Management, Workforce-Planning, Employee-Experience, Performance-Management, Governance, Risk-Management, Stakeholder-Engagement, Training ### Pre-Employment Specialist [RBC Bank](https://himalayas.app/companies/rbc). Feb 2022 - Dec 2022 ```text Managed high-volume Workday pre-employment and onboarding workflows across recruiters, hiring managers, HR teams, and candidates. Resolved process issues, clarified ownership, monitored workflow status and data quality, and supported timely onboarding and compliance. ``` Skills: Workday, Onboarding, Pre-Employment, HR-Operations, Process-Improvement, Compliance ### Operations Supervisor [TD Bank](https://himalayas.app/companies/td). Dec 2021 - Jan 2022 ```text Coordinated team priorities, employee performance, daily workflows, service standards, and compliance requirements in a fast-paced banking environment. ``` Skills: Operations-Management, Team-Coordination, Performance-Management, Compliance, Banking ### Sales & Customer Service Manager Navy's Language Organization. Mar 2020 - Nov 2021 ```text Led and coached a multicultural team, strengthened customer service, and expanded client relationships through structured coaching, follow-up, and service improvements. ``` Skills: Sales-Management, Customer-Service, Coaching, Team-Leadership, Client-Relations ### Talent Acquisition Partner Millennium Service Provider. Dec 2017 - Feb 2020 ```text Managed full-cycle recruitment, client intake, sourcing, assessment, interview coordination, selection, tracking, and hiring-manager updates across competing vacancies. ``` Skills: Full-cycle-Recruitment, Sourcing, Assessments, Interview-Coordination, Selection, ATS, Communication-With-Hiring-Managers ### Human Resources Project Professional (Co-op) Bright Order Software Company. Oct 2018 - Dec 2018 ```text Delivered an HR improvement project covering KPIs, policies, job analysis, job descriptions, recruitment practices, turnover analysis, and retention recommendations. ``` Skills: HR-projects, KPI-development, Policy-Analysis, Job-Analysis, Recruitment, Turnover-Analysis, Retention ### HR & Administration Manager Ibdaa Bank. Feb 2011 - Mar 2017 ```text Led HR and administration for a growing multi-branch microfinance bank and partnered with senior leaders through rapid organizational growth. Led workforce planning and recruitment for branch expansion and coordinated hiring, onboarding, staffing changes, and employee transitions. ``` Skills: HR-Management, Administration, Workforce-Planning, Recruitment, Onboarding, Performance-Management, Competency-Frameworks, Succession-Planning, Training, Organizational-Change ### HR & Administration Associate Manager United Insurance Company. Jan 2009 - Jan 2011 ```text Supported HR and administrative operations within the insurance sector, contributing to people, office, policy, coordination, and organizational support activities. ``` Skills: HR-Operations, Administration, Policy, Coordination, Insurance ### Project Manager (Contractor) Ibdaa Bank. Jan 2010 - Dec 2010 ```text Supported project coordination and implementation activities on a contract basis before transitioning into HR and administration leadership. ``` Skills: Project-Coordination, Implementation, Banking ### Supervisor, Purchases Syriatel. Jan 2005 - Dec 2008 ```text Supervised purchasing and procurement activities in telecommunications, coordinating internal requirements, vendor processes, documentation, follow-up, and operational priorities. ``` Skills: Purchasing, Procurement, Vendor-Management, Documentation, Telecommunications ### Administration / Quality Syriatel. Jan 2003 - Dec 2004 ```text Supported administration and quality-related activities, including documentation, coordination, internal process support, and day-to-day organizational requirements. ``` Skills: Administration, Quality-Assurance, Documentation, Coordination ## Education ### Toronto Metropolitan University Human Resources Management, Human Resources Management. 2022 - 2023 ```text Pursued studies in Human Resources Management at Toronto Metropolitan University from 2022 to 2023. ``` ### Change for Skills Payroll Accounting, Payroll Accounting. 2021 - 2021 ```text Completed Payroll Accounting training at Change for Skills in 2021. ``` ### Sanable Strategic Human Resources Management, Strategic Human Resources Management. 2016 - 2016 ```text Completed Strategic Human Resources Management training at Sanable in 2016. ``` ### Canterbury University Bachelor of Business Administration, Management. 2004 - 2008 ```text Earned a Bachelor of Business Administration in Management from Canterbury University from 2004 to 2008. ``` ## Tech stack - Workday - Microsoft Teams - Microsoft Excel - Microsoft Word - Microsoft Outlook - Microsoft PowerPoint To contact rama, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire). ## People also viewed - [Adam Virani](https://himalayas.app/@adamvirani): Associate Director for Youth & Young, Ismaili Volunteers - [Azi Khodadad](https://himalayas.app/@azikhodadad): Manager, Leadership Development Programs, RBC Royal Bank of Canada - [Jess Jandu](https://himalayas.app/@jessjandu): Business/HR Consultant & Recruiter, Independent Consultant - [Melisa Kaitlyn](https://himalayas.app/@melikaitly): Country HR Business Partner, Cytiva - [Zohra Ijtemaye](https://himalayas.app/@zohraijtemaye): People & Culture Manager, SteriPro Canada - [Nishita Joshi](https://himalayas.app/@nishitajoshi): Manager, HR Operations, Agecare - [Jasmine Awtani](https://himalayas.app/@jasmineawtani): Manager, Talent Acquisition, NA, WPP Media - [Miral Sheikh](https://himalayas.app/@miralsheikh): Project Manager Recruitment, Training & Onboarding, Bell Canada - [Shefali Chopra](https://himalayas.app/@shefalichopra): Supervisor, Staples Canada - [Dima Yassin](https://himalayas.app/@dimayassin): Senior Human Resources Manager, American University of Afghanistan