# Rakshit R

Rakshit R is a remote worker on Himalayas, Junior Executive – IT at Shahi Exports Pvt Ltd, based in India.

Source: https://himalayas.app/@rakshitr

```text
IT infrastructure support at Shahi Exports Pvt Ltd, resolving daily incidents for 300+ corporate users.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 714k+ INR |
| Job categories | IT Infrastructure Support, Infrastructure Support Engineer, Systems Administrator, IT Operations Specialist |
| Skills | IT Infrastructure Support, end user support, Windows 10 11, Active Directory, IAM, JumpCloud, Incident Management, SLA Compliance, ITSM, Networking, LAN, TCP IP, DNS, DHCP, WiFi |

## What I'm looking for

```text
I'm looking to contribute to an L2 Infrastructure, System Administration, or IT Operations team.
```

## About

```text
At Shahi Exports Pvt Ltd, I provide IT infrastructure and end-user support for 300+ users across Windows, hardware, software, and networking environments. I resolve 10–15 incidents daily through the ticketing system, prioritizing work by business impact and SLA requirements.

I support new-hire onboarding, including device preparation, Active Directory account provisioning, and access assignment. I also troubleshoot LAN and Wi-Fi issues involving IP conflicts, DNS, and DHCP.

My work includes endpoint security support using EDR and CrowdStrike, along with IT asset tracking in ManageEngine Asset Explorer. I also support Microsoft Outlook and Office 365 users and provide remote assistance using RDP, TeamViewer, and AnyDesk.

Previously, I provided desktop support at Access Systems and Solutions and Core Flex Solutions (Payroll: Clematis IT Solutions), handling Windows installations, device provisioning, hardware and software troubleshooting, and LAN connectivity. I'm currently developing my skills in Microsoft 365 Administration, Microsoft Entra ID, and cyber security.
```

## Experience

### Junior Executive – IT (current)

Shahi Exports Pvt Ltd. Feb 2025 - Present

```text
Provide IT infrastructure and end-user support for 300+ users, manage new-hire onboarding, resolve 10-15 IT incidents daily, and support endpoint security, networking, and asset management.
```

Skills: Windows-10-11, Active-Directory, Networking, LAN, WiFi, DNS, DHCP, EDR, Crowdstrike, Outlook, Office-365, Manage-Engine-Asset-Explorer, RDP, TeamViewer, Any-Desk, Linux, MacOS, Firewalls, ITSM

### Desktop Support Engineer

Access Systems and Solutions. Aug 2024 - Jan 2025

```text
Provided on-site and remote desktop support for hardware, software, Windows, and connectivity issues. Managed domain joining, new-user onboarding, and installation of operating systems and applications.
```

Skills: Desktop-Support, Windows, hardware-troubleshooting, Software-Troubleshooting, Networking, Domain-Joining, Printer-Support, Remote-Support

### Desktop Engineer

Core Flex Solutions. Jun 2023 - Jul 2024

```text
Provided first-line IT support for desktops, laptops, Microsoft Outlook, hardware, and software issues. Installed updates, performed hardware upgrades, and supported DHCP, TCP/IP, and LAN connectivity troubleshooting.
```

Skills: Desktop-Support, Windows, Outlook, Hardware, Software, DHCP, TCP-IP, LAN, Troubleshooting

## Education

### PESITM (Visvesvaraya Technological University)

Bachelor of Engineering, Civil Engineering

```text
Bachelor of Engineering in Civil Engineering from PESITM (Visvesvaraya Technological University), completed in 2020.
```

## Tech stack

- Windows
- CrowdStrike
- JumpCloud
- TeamViewer
- Microsoft Outlook
- Microsoft Entra ID
- Microsoft Office

To contact Rakshit, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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