# Rajdeep Roy Barman

Rajdeep Roy Barman is a remote worker on Himalayas, Customer Support Associate at Concentrix, based in India.

Source: https://himalayas.app/@rajdeeproybarman

```text
Customer Support Associate at Concentrix handling 50+ daily service requests and maintaining SLA compliance.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 448k+ INR |
| Job categories | Customer Service Associate, Order Management Specialist, Supply Chain Operations Specialist, Data Analyst |
| Skills | Customer Support, Order Management, SLA Management, Turnaround Time (TAT) Management, Escalation Handling, Request Lifecycle State Management, Process Coordination, Data Accuracy, Data Analysis, Excel, V Lookups, Pivot Tables, Data Cleaning, CRM Tools, Six Sigma |

## What I'm looking for

```text
I'm developing my Excel and data analysis skills to support order management and supply chain operations.
```

## About

```text
At Concentrix, I managed 50+ customer requests daily, including booking modifications, cancellations, and issue resolution. I maintained SLA compliance and turnaround times in a high-volume environment.

I coordinated with internal teams on service delivery and fulfillment issues, handled escalations, and kept data accurate through system updates. I'm developing my Excel and data analysis skills to support order management and supply chain operations.
```

## Experience

### Customer Support Associate

[Concentrix](https://himalayas.app/companies/concentrix). Nov 2025 - Jul 2026

```text
Managed 50+ customer requests daily including booking modifications, cancellations, and issue resolution. Ensured SLA compliance and coordinated with internal teams to resolve service delivery issues.
```

Skills: Excel, V-Lookups, Pivot-Tables, Data-Cleaning, Order-Management, SLA-TAT-Tracking, Data-Analysis, CRM-Tools, Process-Coordination

## Education

### Jain University

Bachelor of Business Administration, Marketing. Grade: CGPA: 9.5

```text
Pursuing a Bachelor of Business Administration with a focus on Marketing, achieving a CGPA of 9.5.
```

### NISM

NISM Certification, Certification

```text
Completed the NISM Certification.
```

## Tech stack

- Microsoft Excel

To contact Rajdeep, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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