# Rajab Mohamed

Rajab Mohamed is a remote worker on Himalayas, Customer Success Engineer at Moment, based in South Africa.

Source: https://himalayas.app/@rajabmohamed

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Customer Success Engineer at Moment supporting merchants on a payments platform, from onboarding and integrations to payment operations.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | South Africa |
| Authorized to work in | South Africa |
| Salary expectations | 34k+ ZAR |
| Job categories | Customer Success Engineer, Team Lead, Customer Operations Manager, Project Manager |
| Skills | Customer Success, Technical Support, Payment Platforms, Online Payments, Merchant Onboarding, PSP Deployment, Payment Integration, Payment Routing, Card Machine Troubleshooting, Escalation Management, Incident Management, API Testing, System Integration Testing, User Acceptance Testing, Process Improvement |

## What I'm looking for

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I’m looking for roles with greater responsibility in team leadership, customer operations, and cross-functional project work, where I can drive team performance and operational excellence.
```

## About

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At Moment, I’m the technical point of contact for merchants using the payments platform. I support onboarding, integrations, and day-to-day payment operations, and work with product and engineering to resolve payment and integration issues.

At VBO Global, I configured PSP deployments and merchant integrations, investigated transaction failures using payment logs and platform data, and assisted clients with User Acceptance Testing. I also documented configuration changes and tracked third-party issues.

At Yoco, I supported merchants with card machines and online payments, including WooCommerce, Wix, Shopify, and Shopstar integrations. I created SOPs and troubleshooting guides, trained new starters, and helped prepare customer support teams for product releases.

I’m looking for greater responsibility in team leadership, customer operations, and cross-functional project work. I want to keep contributing to team performance and operational excellence.
```

## Experience

### Customer Success Engineer (current)

Moment. Aug 2026 - Present

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Technical point of contact for merchants on Moment's payments platform, supporting onboarding, integrations and day-to-day payment operations. Managed support cases and escalations, working with engineering and product to resolve integration and payment issues.
```

Skills: Payments, Onboarding, Integration, Escalation-Handling, Customer-Support

### Deployment Implementation Technician

VBO Global. Feb 2026 - Aug 2026

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Performed PSP deployments and configurations across client environments. Integrated payment systems into merchant platforms and carried out system deployment and integration testing before launch.
```

Skills: PSP-Deployment, System-Integration-Testing, Payment-Systems, Configuration

### Technical Support Engineer

VBO Global. May 2025 - Aug 2026

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Served as primary technical support contact for clients, troubleshooting payment and integration issues. Investigated transaction failures, configured merchant integrations, and managed change control processes.
```

Skills: Technical-Support, Troubleshooting, Payment-Logs, Error-Codes, Merchant-Onboarding, Configuration, UAT, Notion, Reporting, Relationship-Management

### Support Specialist – Second Line Support

[Yoco](https://himalayas.app/companies/yoco). Apr 2024 - Mar 2025

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Troubleshot technical issues and managed escalations, ensuring efficient resolution. Implemented process improvements, conducted training, and maintained internal knowledge hub and SOPs.
```

Skills: Technical-Support, Escalation-Management, Process-Improvement, Training, Knowledge-Management, SOPs, Data-Analysis, Incident-Management, Jira, Intercom, Salesforce

### Customer Support Consultant

[Yoco](https://himalayas.app/companies/yoco). Sep 2021 - Mar 2024

```text
Provided technical support via calls, chats, and emails, assisting merchants with onboarding and troubleshooting card machines and online payments. Served as SME for online plugins and supported key accounts.
```

Skills: Salesforce, Natterbox, Intercom, Card-Machine-Troubleshooting, Online-Payments, WooCommerce, Wix, Shopify, ShopStar, SME, Pre-release-Testing, Event-Support

## Education

### Udemy

Project Management, Project Management

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In progress.
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### Udemy

Software Testing, Software Testing

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Completed in 2025.
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### Portland High School

Grade 12, General

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Grade 12 completed in 2014.
```

## Tech stack

- Salesforce
- Shopify
- WooCommerce
- Intercom
- Jira
- macOS
- Windows
- Notion
- Wix

To contact Rajab, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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