# Rai Esguerra Rai Esguerra is a remote worker on Himalayas, Team Leader at TaskUs, based in Philippines. Source: https://himalayas.app/@raiesguerra ```text Customer & Client Relations Remote Professional with 19+ years of BPO experience across administration, operations, and social media. ``` | Detail | Value | | --- | --- | | Availability | Looking for a job | | Location | Philippines | | Authorized to work in | Philippines | | Salary expectations | 80k+ PHP | | Job categories | Virtual Assistant, Administrative Support Specialist, Marketing Assistant, Customer Success Specialist | | Skills | Virtual Assistant, Administrative Support, Customer Service, Customer Success, Content Moderation, Social Media Management, Content Creation, Calendar Management, Email Management, CRM, Customer Retention, performance reporting, Data Analysis, Root Cause Analysis, Process Improvement | | Portfolio | https://raiesguerra.my.canva.site/rai-s-portfolio-website | | LinkedIn | https://linkedin.com/in/rai-esguerra-visuals70639331 | ## What I'm looking for ```text I'm seeking a Virtual Assistant, Administrative Support, Marketing Assistant, or Customer Success role where I can contribute to operational efficiency and business growth. ``` ## About ```text I’m a customer and client-focused professional with 19+ years of BPO experience, having grown through roles in customer service, technical support, client retention, team leadership, training, and operations. Over the years, I’ve developed a strong interest in digital tools, content creation, social media, and finding more efficient ways to work. I enjoy organizing information, solving problems, learning new platforms, and turning ideas into practical results. More recently, I’ve expanded my experience into administrative and social media work, including content planning, community engagement, client communication, and digital marketing tasks. I’m comfortable working independently, adapting to new systems, and collaborating with different types of teams. Outside of work, I’m interested in travel, music, lifestyle, fitness, fashion, and creative projects. I’m always curious about new ideas, tools, and opportunities that allow me to learn while contributing something meaningful. ``` ## Experience ### Team Leader [TaskUs](https://himalayas.app/companies/taskus). Aug 2025 - Apr 2026 ```text Led a special project supporting a team of content moderators requiring performance improvement. Managed administrative documentation, coaching sessions, attendance monitoring, and performance tracking. ``` Skills: Team-Leadership, Coaching, Performance-Monitoring, Root-Cause-Analysis, Reporting, Communication-Skills ### Social Media Content Moderation [TaskUs](https://himalayas.app/companies/taskus). Sep 2021 - Apr 2026 ```text Reviewed high volumes of photo and video content to ensure compliance with platform policies. Applied community guidelines accurately while maintaining quality and productivity standards. ``` Skills: Content-Moderation, Policy-Compliance, Quality-Assurance, Data-Entry, Documentation ### Learning Experience Apprentice [TaskUs](https://himalayas.app/companies/taskus). May 2025 - Jul 2025 ```text Assisted Learning Experience Trainers in creating training materials, presentations, and learning resources. Facilitated weekly upskilling sessions to communicate policy updates and best practices. ``` Skills: Training, Presentation-Skills, Documentation, Facilitation, Knowledge-Management ### Subject Matter Expert [TaskUs](https://himalayas.app/companies/taskus). Aug 2022 - Apr 2025 ```text Provided policy guidance and support to content moderators to improve decision accuracy. Assisted with coaching, quality feedback, and performance monitoring. ``` Skills: Policy-Guidance, Coaching, Quality-Feedback, Data-Analysis, Reporting, Newsletter-Creation ### Content Moderator [TaskUs](https://himalayas.app/companies/taskus). Sep 2021 - Aug 2022 ```text Reviewed high volumes of photo and video content to ensure compliance with platform policies. Applied community guidelines accurately while maintaining quality and productivity standards. ``` Skills: Content-Moderation, Policy-Compliance, Quality-Assurance, Data-Entry, Documentation ### Team Captain – DISH Loyalty [Concentrix Philippines](https://himalayas.app/companies/concentrix). May 2010 - Mar 2021 ```text Led and mentored retention specialists to improve customer retention performance. Conducted coaching sessions and monitored team productivity. ``` Skills: Team-Leadership, Mentorship, Coaching, Performance-Monitoring, Reporting ### Subject Matter Expert – Sprint / T-Mobile [Concentrix Philippines](https://himalayas.app/companies/concentrix). May 2010 - Mar 2021 ```text Supported customer service representatives through coaching and policy guidance. Assisted with administrative reporting and performance monitoring. ``` Skills: Coaching, Policy-Guidance, Reporting, Performance-Monitoring, Knowledge-Sharing ### Technical Support / Customer Service Representative - DISH [Concentrix Philippines](https://himalayas.app/companies/concentrix). May 2010 - Mar 2021 ```text Provided technical support for internet, television, and mobile services. Assisted customers with billing inquiries, payments, account updates, and dispute resolution. ``` Skills: Technical-Support, Customer-Service, Troubleshooting, Billing, CRM ### Retention Specialist – DISH Loyalty [Concentrix Philippines](https://himalayas.app/companies/concentrix). May 2010 - Mar 2021 ```text Managed customer retention by resolving cancellation requests. Identified customer needs and offered tailored solutions to improve satisfaction. ``` Skills: Customer-Retention, CRM, Problem-Solving, Communication-Skills ### Customer Service Representative - Just Energy Texas [Transcom Worldwide Philippines Inc.](https://himalayas.app/companies/transcom). Jan 2009 - Dec 2009 ```text Assisted customers with home service approvals and account-related concerns. Processed customer requests while maintaining service quality standards. ``` Skills: Customer-Service, Account-Management, Data-Entry ### Customer Service & Technical Support Representative - Virgin Mobile USA ICT Group (now Sykes Asia Inc.). Jan 2008 - Dec 2008 ```text Provided customer service and technical troubleshooting. Resolved account concerns while maintaining customer satisfaction. ``` Skills: Customer-Service, Technical-Support, Troubleshooting ### Telemarketer [American International Group (AIG)](https://himalayas.app/companies/aig). Jan 2007 - Dec 2007 ```text Promoted credit card products to prospective customers. Assisted applicants throughout the application process. ``` Skills: Telemarketing, Sales, Customer-Service ### Telemarketer [Standard Chartered Bank](https://himalayas.app/companies/standered-chartered). Jan 2007 - Dec 2007 ```text Marketed financial products through outbound sales campaigns. Educated prospective clients on product features and benefits. ``` Skills: Telemarketing, Sales, Financial-Products ## Education ### ICCT Colleges Foundation Inc. Undergraduate Studies, Mass Communication ```text Undergraduate studies in Mass Communication with relevant coursework in business communication, organizational management, public relations, digital media, and marketing. ``` ### Exodus Experts Career Boost with Power BI and AI, AI Tools, Microsoft Power BI, Microsoft Excel, Market Research, Strategy, and Analytics ```text Professional certification in AI tools, Microsoft Power BI, Microsoft Excel, market research, strategy, and analytics. ``` ### UniAthena Diploma in Sales and Marketing Operations, Digital Marketing, Sales and Marketing Operations, CRM Strategies & Applications ```text Completed a diploma in sales and marketing operations and a diploma in CRM strategies and applications, along with basics of digital marketing. ``` ### UniAthena Diploma in CRM Strategies & Applications, CRM Strategies & Applications ```text Completed a diploma in CRM strategies and applications, along with basics of digital marketing and a diploma in sales and marketing operations. ``` ### TaskUs Team Leader Preparatory Academy - Leadership Training Course, Leadership ```text Completed the Team Leader Preparatory Academy leadership training course. ``` ### Concentrix University Leadership Training & Workshops for Team Leaders, Leadership ```text Completed leadership training and workshops for team leaders. ``` ## Tech stack - Salesforce - Slack - HubSpot - Google Workspace - Trello - Notion - Gemini - Buffer - Microsoft Excel - Discord - Zoom - Google Meet - Canva - Microsoft Power BI - CapCut - ChatGPT To contact Rai, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire). ## People also viewed - [Lyza User](https://himalayas.app/@lyzauser): Virtual Assistant, BW Miami Rental - [Miel Alli](https://himalayas.app/@mielalli): Case Manager Virtual Assistant, Immigration CA - [Timothy Tabulao](https://himalayas.app/@timothytabulao): Personal Assistant / Content Creator, 12to12 Productions - [Aria Ozaeta](https://himalayas.app/@ariaozaeta): Appointment Setter, The Fampreneurs - [Jolly Joyce Pingoy](https://himalayas.app/@jollyjoycepingoy): Escalations Agent, CertainlyCX Mindbloom & Photon - [Marco Abogado](https://himalayas.app/@marcoabogado): Chat Support, TTEC - [Just Josh VA](https://himalayas.app/@justjoshva): Customer Advisor I, Concentrix CVG Philippines, Inc. - [regine arisapa](https://himalayas.app/@reginearisapa): Subject Matter Expert, TaskUs Inc. - [Eyh Cee](https://himalayas.app/@eyhcee): Account Manager, Cotabato State University - [Asaliah Cañeda](https://himalayas.app/@asaliahcaneda): Social Media Marketing Manager, PruLife UK Eastern Summit