# Rahul Mishra

Rahul Mishra is a remote worker on Himalayas, Sr. Manager - Customer Success Account Manager at SaaS Labs, based in India.

Source: https://himalayas.app/@rahulmishra12

```text
Customer Success leader at SaaS Labs who raised NRR from 90% to 110% with digital and AI strategies.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 7086k+ INR |
| Job categories | Customer Success Manager, Account Manager |
| Skills | Customer Success, Account Management, Customer Retention, Churn Management, Revenue Growth, Expansion Revenue, Customer Lifecycle Management, Customer Onboarding, Customer Success Operations, Strategic Account Management, SaaS, AI, Salesforce, Gainsight, ChurnZero |
| LinkedIn | https://linkedin.com/in/rahul-mishra-csm |

## What I'm looking for

```text
I’m looking for a Customer Success leadership role where I can tackle churn and retention challenges hands-on, build scalable processes and solutions, and use an AI-first mindset to make Customer Success a growth engine.
```

## About

```text
At SaaS Labs, I built the Account Management function and created repeatable expansion motions across the product line. Digital and AI strategies increased portfolio per FTE by 100% and raised NRR from 90% to 110%.

I scaled the Customer Success team from 10 to 30 members, turning it from a cost center into a revenue growth engine. I also introduced a risk identification and mitigation system that reduced team logo churn from 15% to 5%.

At Phoenix Compliance, I helped scale Customer Success operations to a 10-person team, managed a $3M ARR portfolio across 1,000 accounts, and created onboarding programs that cut time-to-value from 60 to 30 days. At eClinicalWorks, LLC, I managed strategic and enterprise accounts, overseeing 20 accounts representing $20M ARR and generating $3M in expansion revenue.
```

## Experience

### Sr. Manager - Customer Success Account Manager (current)

SaaS Labs. Nov 2021 - Present

```text
Strategically scaled and transformed a 10-member team into a 30-member revenue growth engine, driving measurable top-line impact. Built Account Management function from ground up, consistently exceeding expansion quotas by 120%.
```

Skills: Sales, Client-Relationships, Account-Management, Retention, SaaS, Analytical-Skills, Interpersonal-Skills, Negotiation, Leadership, Strategic-Planning, AI, Relationship-Building, Salesforce, Gainsight, ChurnZero

### Team Lead - Regional Account Representative

Phoenix Compliance. Jun 2019 - Nov 2021

```text
From founding member of customer success to scaling a team of 10 team members focused on value delivery thus driving sustainable growth. Managed $3M ARR portfolio across 1,000 accounts and cut churn rate from 24% to 12% in the first year.
```

Skills: Customer-Success, Team-Leadership, Account-Management, Onboarding, Churn-Reduction, Value-Delivery, Sustainable-Growth

### Strategic Account Manager

eClinicalWorks, LLC. Jul 2016 - Jun 2019

```text
Account Manager for high-ACV accounts, driving value realization and retention. Managed strategic and enterprise accounts, fostered customer relationship and strategic planning for growth and retention.
```

Skills: Account-Management, Strategic-Planning, Customer-Relationships, Retention, Enterprise-Accounts, Growth

## Education

### Rajasthan Technical University

Bachelor of Technology, Electrical Engineering. 2009 - 2013

```text
Pursued a Bachelor of Technology in Electrical Engineering from Rajasthan Technical University, Jaipur, from 2009 to 2013.
```

## Tech stack

- Salesforce
- Gainsight
- ChurnZero

To contact Rahul, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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