# Rahul kumar

Rahul kumar is a remote worker on Himalayas, Fraud Prevention Specialist at TTEC, based in India.

Source: https://himalayas.app/@rahulkumar53

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Fraud Prevention Specialist delivering compliant investigations and exceptional customer support with proven accuracy.
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| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | India |
| Authorized to work in | India |
| Job categories | Anti Fraud Specialist, Customer Support, Technical Support, KYC, AML KYC Compliance, Escalation Management, Fraud Prevention Analyst, Financial Crime Prevention Specialist, Fraud Prevention Consultant, Fraud Specialist, Fraud Prevention Investigation Lead |
| Skills | Fraud Investigation, Fraud Prevention, Phishing, SPAM, Account Takeover, Content Moderation, KYC, AML Compliance, Customer Support, Escalation Management, Technical Troubleshooting, Back Office Operations, Case Analysis, Reporting, Process Improvement, English Communication, Teamwork, Issue Tracking, SLA, First Call Resolution (FCR), CSAT, Mentorship, Onboarding |

## What I'm looking for

```text
I’m looking for a role where I can lead fraud prevention investigations and KYC/AML compliance, handle escalations with speed and accuracy, and improve processes. I want a high-accountability team that values customer satisfaction and continuous improvement.
```

## About

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I’m a results-driven Fraud Prevention and Customer Support Specialist with 4+ years of experience in fraud detection, KYC verification, escalation handling, and technical support. I focus on problem-solving, compliance adherence, and delivering outstanding outcomes in high-pressure environments.

At TTEC, I conducted detailed fraud investigations on accounts and transactions, achieving 100% accuracy in phishing, spamming, Content Moderation, and fraud case handling. I also performed KYC verification with zero compliance breaches while adhering strictly to AML regulations.

I supported Account Takeover (ATO) investigations and implemented preventive measures to reduce risks by 15%. I handled escalations from internal and external stakeholders, and I recommended process improvements that enhanced fraud prevention efficiency and compliance.

Earlier at Concentrix, I delivered technical support with a 100% resolution rate within SLA timelines and reduced resolution times by 20% through better issue-tracking processes. As a Customer Service Associate, I maintained 100% First Call Resolution (FCR), improving CSAT by 20% and managing 90+ customer interactions daily with empathy and professionalism.
```

## Experience

### Fraud Prevention Specialist (current)

TTEC. Feb 2022 - Present

```text
Conducted fraud investigations across phishing, spamming, and content moderation cases, maintaining 100% accuracy. Performed KYC verification with zero compliance breaches and supported ATO investigations, reducing fraud risks by 15% while handling escalations and improving processes.
```

Skills: Fraud-Investigation, Fraud-Prevention, Phishing, SPAM, Content-Moderation, KYC, AML-Compliance, Escalation-Handling, Process-Improvement, Compliance, Reporting

### Technical Support Associate

[Concentrix](https://himalayas.app/companies/concentrix). Feb 2021 - Feb 2022

```text
Provided technical support with 100% resolution rate within SLA timelines and reduced resolution times by 20% by enhancing issue-tracking processes. Mentored new associates and collaborated with cross-functional teams to resolve system-related issues and improve performance.
```

Skills: Technical-Support, Technical-Troubleshooting, SLA, Issue-Tracking, Process-Improvement, Mentorship, Knowledge-transfer, Cross-Functional-Collaboration

### Customer Service Associate

[Concentrix](https://himalayas.app/companies/concentrix). Jan 2019 - Feb 2021

```text
Resolved customer queries and technical issues across multiple channels, improving CSAT and achieving 100% First Call Resolution (FCR). Managed 90+ customer interactions daily and promoted value-added services to support retention and revenue growth.
```

Skills: Customer-Support, Issue-Resolution, First-Call-Resolution-(FCR), CSAT, Value-added-Services, Customer-Retention, Hindi

## Education

### Ranchi University

Bachelor’s degree. 2012 - 2015

```text
Earned a bachelor’s degree from Ranchi University in Ranchi from March 2012 to April 2015.
```

## Tech stack

- Kubernetes

To contact Rahul, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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