# Rahul Kishnani

Rahul Kishnani is a remote worker on Himalayas, Senior Retention Specialist at Adobe, based in India.

Source: https://himalayas.app/@rahulkishnani

```text
I build GenAI product experiences that improve adoption, retention, and revenue.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | India |
| Authorized to work in | India |
| Job categories | Product Manager, Product Manager, AI Product Manager, Growth Product Manager, Product Analyst, Customer Experience Manager, Customer Success Manager, Product Management Manager, Manager Product Management, Product Management, Product Manager Jobs, Software Product Manager, Product Mgmt, Product |
| Skills | Product Management, Generative AI, Machine Learning, Large Language Models, Prompt Engineering, AI Agents, Conversational AI, Model Evaluation, Product Requirements, User Stories, Acceptance Criteria, Product Roadmapping, RICE Prioritization, Agile, Scrum, A B Testing, Funnel Analysis, Cohort Analysis, Retention Analysis, Revenue At Risk Modeling, KPI Reporting, Unit Economics, Mixpanel, Amplitude, Google Analytics, Excel, Jira, Notion, Figma, Salesforce, Zendesk, ChatGpt, Claude, Customer Research, Market Research, Competitive Research, Zepto, iOS, Mapped, Google Maps, Agentic AI, Modal, Android |

## What I'm looking for

```text
I'm looking to build GenAI and SaaS product experiences where I can own customer problems end to end, use data and experimentation to improve adoption and retention, and work with distributed global teams.
```

## About

```text
I've worked on Adobe Creative Cloud experiences including Adobe Express and AI Assistant, improving adoption by 25% and contributing INR 35–40L in incremental annual revenue through funnel analysis and redesigned engagement flows.

I turn customer signals into product decisions: writing PRDs and acceptance criteria, testing workflows, building LLM-powered prototypes, and reporting adoption, retention, churn, and revenue metrics to leadership across global teams.
```

## Experience

### Senior Retention Specialist

[Adobe](https://himalayas.app/companies/adobe). Apr 2025 - Aug 2026

```text
Drove 25% adoption of Adobe Express and AI Assistant, contributing INR 35-40L in incremental annual revenue. Owned end-to-end retention workflows, designed at-risk account classification, and led cross-functional coordination.
```

Skills: GenAI, LLM, Prompt-Engineering, A-B-Testing, Funnel-Analysis, Cohort-Analysis, Retention, Jira, Notion, Figma, Salesforce, Zendesk, Slack, ChatGpt, Claude

### Customer Support Specialist

Vaibhav Global Ltd.. Feb 2024 - Apr 2025

```text
Supported omnichannel retail customers across web, iOS, and Android. Mapped recurring contact drivers into improvement proposals and exceeded cross-sell and upsell KPIs.
```

Skills: Customer-Support, Omnichannel, Cross-Selling, Upselling, Data-Analysis

### Technical Support Representative

[Adobe](https://himalayas.app/companies/adobe). Sep 2022 - Aug 2023

```text
Acted as product feedback loop for Adobe Express and AI Assistant, contributing to 18% adoption uplift and INR 20L in retention revenue. Designed onboarding and objection-handling flows, achieving 91-93% CSAT.
```

Skills: Customer-Support, Technical-Support, CSAT, NPS, Onboarding, Objection-Handling, Adobe-Express, Assistant.To

### Sales Officer - Banking & Fintech

M & M Marketing. Nov 2021 - Jun 2022

```text
Sold banking and payments products across a multilingual EMEA customer base, achieving 20% higher conversion than team average. Built a consistent qualified-lead pipeline contributing to monthly revenue growth.
```

Skills: Sales, Banking, Fintech, Customer-Profiling, Lead-Generation

## Education

### Bhavans College

Bachelor's, Communication & Management

```text
Completed a Bachelor's degree in Communication & Management.
```

### PM School

Certificate, Product Management

```text
Completed Product Lifecycle Management Fundamentals.
```

## Tech stack

- Salesforce
- Google Analytics
- Mixpanel
- Figma
- Zendesk
- Jira
- Zepto
- Google Maps
- iOS
- Mapped
- Agentic
- Modal
- ChatGPT
- X++
- Android

To contact Rahul, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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