# Rafi Faruqee

Rafi Faruqee is a remote worker on Himalayas, Desktop Support at Staybridge Suites Hotels, based in Canada.

Source: https://himalayas.app/@rafifaruqee

```text
I resolve Windows, connectivity, and device issues while delivering clear, customer-focused technical support.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Canada |
| Authorized to work in | Canada |
| Salary expectations | 40k+ CAD |
| Job categories | Desktop Support Technician, Technical Support Specialist, IT Support Specialist, Help Desk Technician, Field Technician, Customer Service |
| Skills | Technical Support, Windows 10, Windows 11, Printer Troubleshooting, Peripheral Troubleshooting, Wi Fi Troubleshooting, Connectivity troubleshooting, Workstation Setup, Workstation Configuration, POS systems, Network connected devices, Active Listening, Empathy, De escalation, Troubleshooting, Customer Support, Phone Support, TCP IP, DNS, DHCP, VPN, LAN, WAN, Router Configuration, Modem Configuration, Cisco Packet Tracer, Microsoft Office, Outlook, Microsoft Word, Excel, Intake, Escalation Management, Incident Documentation, Linux, Cybersecurity, Cisco Networking, Wireless Communication, Switching, Routing, Zendesk |
| LinkedIn | https://linkedin.com/in/md-abdullahal-rafi-730996270 |

## What I'm looking for

```text
I'm looking for a technical support role where I can troubleshoot desktop, network, and connectivity issues, communicate solutions clearly to users, and continue building my IT skills in a fast-paced customer-focused environment.
```

## About

```text
I'm currently providing front-line technical and guest support at Staybridge Suites Hotels, troubleshooting Windows computers, printers, peripherals, software, Wi-Fi, connectivity, and user-access issues. I also support workstation setup, software configuration, and IT equipment maintenance in a fast-paced hospitality environment.

Across roles at Insight Pest Solutions, Seneca Polytechnic, and Esso, I've explained issues clearly, documented service accurately, triaged escalations, and supported POS and network-connected devices. I'm CompTIA A+ Core 1 certified, pursuing Core 2, and hold an Advanced Diploma in Computer Engineering Technology.
```

## Experience

### Desktop Support (current)

Staybridge Suites Hotels. Aug 2026 - Present

```text
Provide technical and front-line support to hotel staff and guests, troubleshooting Windows computers, printers, peripherals, software, connectivity, Wi-Fi, and user-access issues. Assist with workstation setup, software configuration, and IT equipment maintenance.
```

Skills: Windows-10-11, Printers, Peripherals, WiFi, Connectivity, Workstation-Setup, Software-Configuration, IT-Equipment-Maintenance, Customer-Support

### Field Technician

Insight Pest Solutions. May 2026 - Aug 2026

```text
Diagnosed on-site issues and explained findings to customers in plain language while managing a full daily service route. Completed accurate service documentation and used scheduling/routing software daily.
```

Skills: Diagnostics, Client-Communication, Documentation, Scheduling-Software, Routing, Time-Management

### Student Service Hub Ambassador

Seneca Polytechnic. Jan 2025 - Dec 2025

```text
Provided front-line support to students in person and through digital channels, resolving inquiries and routing requests to the correct department. Guided students through registration, records, and account procedures.
```

Skills: Customer-Support, Digital-Communication, Multitasking, Confidentiality, Problem-Solving, Escalation-Management

### Customer Service Associate

Esso. Oct 2023 - Jan 2025

```text
Provided front-line troubleshooting for POS systems and network-connected payment devices, resolving hardware and connectivity issues to maintain uptime. Logged recurring technical issues and coordinated with vendor support.
```

Skills: POS-systems, Network-connected-devices, hardware-troubleshooting, Connectivity, Vendor-coordination, Customer-Service

## Education

### Cisco Networking Academy

Switching, Routing & Wireless Essentials, Networking. 2025 - 2025

```text
Completed the Switching, Routing & Wireless Essentials course in September 2025.
```

### LinkedIn Learning

Zendesk Customer Service Fundamentals, Customer Service. 2025 - 2025

```text
Completed the Zendesk Customer Service Fundamentals course in June 2025.
```

### Seneca Polytechnic

Advanced Diploma, Computer Engineering Technology. 2021 - 2025

```text
Pursued an Advanced Diploma in Computer Engineering Technology with coursework in networking, Linux, cybersecurity, Cisco internetworking, and wireless communications.
```

## Tech stack

- Zendesk
- Linux
- Windows 10
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook

To contact Rafi, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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