# Radhesh Bajracharya

Radhesh Bajracharya is a remote worker on Himalayas, Customer Success Specialist at Home Loan Experts, based in Nepal.

Source: https://himalayas.app/@radheshbajracharya

```text
Customer Success Specialist | Future Project Manager
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Nepal |
| Authorized to work in | Nepal |
| Salary expectations | 16k-40k USD |
| Job categories | Customer Success, Associate Project Manager, Project Manager, Junior Project Manager, Customer Support, Customer Service, Customer Success Lead, Customer Success Agent, Customer Support Agent, Customer Care Executive, Customer Service Officer, Customer Success Analyst, Customer Success Manager, Customer Service Manager, Customer Support Manager, Head of Customer Service, Head of Customer Success, Customer Support Engineer, Customer Service Executive, Customer Success Associate, Customer Service Associate, Customer Success Executive, Customer Support Executive, Customer Experience Manager, Customer Onboarding Manager, Customer Success Specialist, Customer Support Specialist, Director of Customer Success, Customer Experience Associate, Customer Relationship Executive, Customer Experience Specialist, Customer Success Representative, Customer Experience Representative, Product Owner, Product Analyst, Product Manager |
| Skills | Project Management, Customer Facing, Customer Success, Customer Service, Customer Support, Customer Empathy, Customer Focused, Customer Journey, Customer Advocacy, Customer Research, Customer Feedback, Customer Insights, Customer Retention, Analyst, Research, Retention, Team Management, Leadership, Team Leadership, Analytical Mindset, Analytical Skills, Analytical Thinking |
| LinkedIn | https://linkedin.com/in/radhesh-bajracharya |

## About

```text
🚀 Proactive Professional with a Passion for Project Management and Customer Success

Greetings! I'm Radhesh Bajracharya, a results-oriented professional with a proven track record in delighting customers, driving growth, and optimizing processes. My diverse background spans customer relationship management, team leadership, and project coordination.

🌐 International Exposure: Having navigated customer success roles on an international stage, I bring adaptability and a collaborative approach to remote work settings.

💬 Communication Maven: Stellar communicator, problem solver, and analytical thinker with a keen eye for detail. I thrive on fostering clear communication channels within teams and with stakeholders.

🛠️ Skill Highlights:

- Project Management

- Team Leadership

- Process Improvement

- Customer-Centric Approach

- Research and Analytical Thinking

- Problem-Solving

🌟 Aspiring Project Manager: Eager to transition into a project management role, I am well-equipped with the skills and mindset to contribute effectively to cutting-edge software projects.

Let's connect and explore how my skills can bring value to your projects and initiatives!
```

## Experience

### Customer Success Specialist

Home Loan Experts. Sep 2021 - Oct 2023

```text
- Managing customer relationships as a trusted point of contact for settled loans. 
- Liaising efficiently with multiple stakeholders.
- Collaborating with manager and team members to enhance process effectiveness. 
- Responding to client concerns via email and phone communication.
- Managed customer files from submission to settlement with great attention to detail.
```

Skills: Customer-Facing, Customer-Success, Customer-Service, Customer-Support, Customer-Empathy, Customer-Focused, Customer-Journey, Process-Improvement, Analytical-Mindset, Analytical-Thinking, Analytical-Skills, Research

### Moderator

Yodha. May 2017 - Jul 2021

```text
- Facilitated seamless communication between English-speaking customers and Roman Nepali-speaking astrologers. 
- Provided exceptional customer service, and addressed inquiries promptly and professionally.
```

Skills: Customer-Facing, Customer-Service, Customer-Success, Customer-Empathy, Customer-Support, Customer-Focused, Customer-Journey, Sales, Retention, Customer-Retention, Content-Moderation, Translation, Document-Understanding

### Team Leader

Yodha. Dec 2019 - Dec 2020

```text
- Acted as a liaison between team members and management, and facilitated effective communication. 
- Led a team of 24, oversaw daily KPIs, and monitored performance.
- Prioritized and delegated tasks for efficient workflow.
```

Skills: Team-Leadership, Management, Team-Management

## Tech stack

- Google Docs
- Google Drive
- Google Workspace
- Microsoft Office 365
- Google Sheets
- Microsoft Excel
- Google Keep
- Google Meet
- Google Sites

To contact Radhesh, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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