# Racquel Casano

Racquel Casano is a remote worker on Himalayas, Account Specialist – Technical Support at RMS Collect Inc., based in Philippines.

Source: https://himalayas.app/@racquelcasano

```text
Customer Support Specialist at RMS Collect, resolving T-Mobile device, network, and account issues.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Philippines |
| Authorized to work in | Philippines |
| Salary expectations | 80k+ PHP |
| Job categories | Customer Support Specialist |
| Skills | Customer Support, Technical Support, Customer Service, Mobile Device Troubleshooting, Connectivity troubleshooting, SIM ESIM, Account and Billing Support, iOS, Android, Financial Account Support, Travel Insurance Policy Issuance, Healthcare Advocacy, Claims Support, Sales Verification, Data Entry |

## About

```text
At RMS Collect Inc. (an IQOR Company), I provide technical support to T-Mobile US subscribers, troubleshooting mobile devices, network connectivity, SIM/eSIM provisioning, and billing concerns.

At Genpact, I assisted U.S.-based customers with BMO financial account inquiries and transactions, aiming to provide prompt, accurate support and a positive customer experience.

At WNS Global Services, I issued travel insurance policies, reviewed customer travel details, and helped explain coverage options and terms. At Concentrix, I guided patients through healthcare services, including screening, diagnosis, treatment, follow-up, and claims.

Earlier in my career, I handled customer service, sales verification, and administrative work across several organizations. At Integrated Microelectronics Inc, I created and organized an information center for manuals and schematics, improving access to information and reducing search time.
```

## Experience

### Account Specialist – Technical Support (current)

RMS Collect Inc.. Jul 2026 - Present

```text
Delivered end-to-end technical support to T-Mobile US subscribers, troubleshooting and resolving complex mobile device issues, network connectivity problems, SIM/eSIM provisioning, and account billing concerns. Diagnosed and resolved hardware and software malfunctions across various smartphone operating systems.
```

Skills: Technical-Support, Troubleshooting, Mobile-Devices, iOS, Android, Network-Connectivity, SIM-ESIM, Billing

### Process Developer

[Genpact](https://himalayas.app/companies/genpact). Jul 2025 - Aug 2026

```text
Managed inbound calls from U.S.-based customers for BMO financial accounts, providing prompt and accurate assistance. Handled account inquiries, resolved issues, and guided customers through financial transactions while maintaining empathy and professionalism.
```

Skills: Customer-Service, Financial-Account, Inbound-Calls, Problem-Solving, Communication-Skills

### Travel Insurance Issuing Consultant

[WNS Global Services](https://himalayas.app/companies/wns-global-services). Aug 2024 - Aug 2025

```text
Accurately issued travel insurance policies to customers, interacting with clients to gather necessary details and review travel plans. Provided guidance on coverage options and ensured timely processing of applications.
```

Skills: Travel-Insurance, Customer-Service, Policy-Issuance, Data-Entry, Communication-Skills

### Healthcare Advocate 1

[Concentrix](https://himalayas.app/companies/concentrix). Sep 2022 - Aug 2023

```text
Guided patients through the healthcare system, including screening, diagnosis, treatment, follow-up, and claims. Offered independent support to ensure patients' rights were respected and assisted in accessing appropriate information and services.
```

Skills: Healthcare, Patient-Advocacy, Claims, Customer-Service, Communication-Skills

### Account Specialist

RMS Collect. Mar 2020 - Aug 2022

```text
Handled inbound customer service calls, collections, and technical support inquiries via calls, chat, or email. Demonstrated excellent customer service skills with the ability to take ownership in assisting, researching, and resolving customer issues.
```

Skills: Customer-Service, Collections, Technical-Support, Inbound-Calls, Chat, Email

### Sales Verifier

Infocom Technologies Incorporated. Jul 2018 - Mar 2019

```text
Validated all gathered data and verified sales. Responsible for handling sales verification calls and reviewing voice recordings of agents to check the validity of sales.
```

Skills: Sales-Verification, Data-Validation, Call-Monitoring, Attention-To-Detail

### Customer Service Representative/Sales Verifier

Infocom Technologies Incorporated. Jan 2018 - Mar 2019

```text
Contacted potential or existing customers to inform them about products or services using scripts. Answered questions, understood customer requirements, closed sales, and handled grievances to preserve the company's reputation.
```

Skills: Customer-Service, Sales, Telemarketing, Order-Processing, Grievance-Handling

### Customer Service Representative

Powerconnex Inc. Sep 2014 - Mar 2015

```text
Answered calls and responded to emails, assisting customers from purchasing to dispatch of orders. Managed and resolved customer complaints, provided product and service information, and documented all call information according to standard operating procedures.
```

Skills: Customer-Service, Email-Support, Order-Processing, Complaint-Resolution, Data-Entry

### Event Organizer

Chloe Lodge Photography. Jan 2013 - Dec 2013

```text
Liaised with clients to determine event requirements and produced detailed proposals including timelines, venues, suppliers, and budgets. Managed and coordinated suppliers, event logistics, and staff to ensure events ran smoothly and to budget.
```

Skills: Event-Planning, Vendor-Management, Budgeting, Logistics, Client-Relations

### Senior Office Administrator

Filipino Manpower Services. Aug 2006 - Dec 2012

```text
Focused on recruitment, management, and providing direction for agency staff. Dealt with worker compensation, hiring, performance management, safety, wellness benefits, employee motivation, and administration training.
```

Skills: Recruitment, HR-Management, Employee-Relations, Training, Communication-Skills

### Loan Consultant

Frontline Business Consultancy. Sep 2005 - Jul 2006

```text
Persuaded prospective clients on Balance Transfer and Insta-Cash Loans, conducted pre-screening of application requirements, and made phone calls to market products. Increased loan penetration in existing cardholders via cold calls and product presentations.
```

Skills: Sales, Telemarketing, Loan-Processing, Customer-Service, Cold-Calling

### Production Clerk

Integrated Microelectronics Inc. Jun 2001 - Aug 2004

```text
Handled word processing, typing, and data entry for reports, production items, shipping, and inventory. Maintained computerized inventory and helped plan company functions.
```

Skills: Data-Entry, Word-Processing, Inventory-Management, Typing, Microsoft-Office

## Education

### Central College of the Philippines

Bachelor of Science, Business Administration. 1997 - 2001

```text
Pursued a Bachelor of Science in Business Administration with a major in Human Resource.
```

## Tech stack

- iOS
- Microsoft Excel
- Android
- Microsoft Word
- Microsoft Outlook
- Microsoft PowerPoint

To contact Racquel, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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