# Purnima Vishwakarma

Purnima Vishwakarma is a remote worker on Himalayas, Intern at Capgemini, based in India.

Source: https://himalayas.app/@purnimavishwakarma

```text
Application Production Support Engineer at Capgemini who resolved complex application issues and automated support tasks.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 1679k+ INR |
| Job categories | Application Support Engineer, Production Support Engineer |
| Skills | L2 L3 Production Support, Application Support, Incident Management, Problem Management, Change Management, Root Cause Analysis, Linux, Unix, SQL, BASH, ITIL V4, Production Deployment, ETL, Payment Application, ERP Integration |

## About

```text
At Capgemini, I worked as an L3 Support Engineer, managing incidents and ServiceNow tickets under ITIL v4 processes. I diagnosed complex application issues, performed root cause analysis, and escalated critical incidents when required.

I used Bash scripting for automation and troubleshooting, and gained hands-on experience installing, deploying, and configuring application fix packs and releases. I also supported production monitoring with AWS and Kubernetes.

As an Associate Consultant at HighRadius Technologies, I managed remittance data, matched payments to invoices, and handled deductions, discounts, and ERP integration. I also automated repetitive cash application tasks and generated analytical reports.
```

## Experience

### Intern

[Capgemini](https://himalayas.app/companies/capgemini-technology-services). Mar 2020 - May 2020

```text
Participated in a JEE Full Stack Development internship, acquiring practical exposure to enterprise application development between March and May 2020.
```

Skills: Java, JEE, Fullstack-Development

### Associate Consultant

HighRadius Technologies

```text
Managed remittance data from multiple sources and formats using ETL processes. Matched payment data with remittance information to accurately apply payments to invoices.
```

Skills: ETL, Payment-Processing, ERP-Integration, Salesforce, Reporting, Automation

### Associate Consultant

[Capgemini](https://himalayas.app/companies/capgemini-technology-services)

```text
Worked as an L3 Support Engineer, managing incidents and ServiceNow tickets in compliance with ITILv4 processes. Diagnosed and resolved complex application issues, provided root cause analysis, and escalated critical incidents when required.
```

Skills: ServiceNow, ITIL, J2EE, WebSphere-Application-Server, EC2, Kubernetes, Cloudwatch, API-Gateway, BASH, Confluence

## Education

### Pranveer Singh Institute of Technology

Bachelor of Technology, Computer Science and Engineering. 2016 - 2020

```text
Pursued a Bachelor of Technology in Computer Science and Engineering from 2016 to 2020.
```

## Tech stack

- Amazon CloudWatch
- Amazon S3
- Kubernetes
- Salesforce
- SQLyog
- Spring Boot
- Java
- Linux
- New Relic
- Confluence
- SQL
- ServiceNow
- Bash
- AWS

To contact Purnima, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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