# Francis Arwin Gianan

Francis Arwin Gianan is a remote worker on Himalayas, High-Ticket Sales & Logistics Specialist at Concentrix, based in Philippines.

Source: https://himalayas.app/@puraaansis

```text
I drive high-ticket sales, technical support, and remote logistics operations for global customer-facing teams.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Philippines |
| Authorized to work in | Philippines |
| Salary expectations | 1k-1k USD |
| Job categories | Appointment Setter, Remote Operations Specialist, Sales Specialist, Technical Support Specialist, Customer Support Specialist, Logistics Specialist, Customer Success Specialist, Finance Support Specialist, Virtual Personal Assistant, Virtual Administrative Assistant, Virtual Office Assistant, Remote Virtual Assistant, Freelance Virtual Assistant, Virtual Assistant Jobs, Virtual Executive Assistant |
| Skills | Inbound Sales, Outbound Sales, Consultative Selling, Technical Troubleshooting, Troubleshooting CRM, Customer Retention, Negotiation, Calendar Management, Booking Management, Logistics Operations, Omni Channel Support, Salesforce.Com CRM, Zendesk, iOS, MacOS, ICloud, Microsoft 365, Slack, Notion, PCI DSS, Data Compliance, Contract Management, Lead Qualification, Salesforce, HelpDesk+ |
| LinkedIn | https://https://www.linkedin.com/in/francis-gianan-3118bb432/ |

## What I'm looking for

```text
I'm looking for a remote operations or virtual assistant role where I can support sales, customer service, technical workflows, scheduling, and logistics using my global BPO experience.
```

## About

```text
I've supported Apple, Citibank, AT&T, Verizon, T-Mobile, and PODS across high-ticket sales, technical troubleshooting, customer retention, and logistics coordination. At Concentrix supporting PODS, I managed inbound sales, customized moving and storage solutions, contracts, CRM data, and delivery schedules.

With eight years in global BPO operations, I translate complex issues into actionable customer support while maintaining accurate pipelines, knowledge bases, and compliance-focused records. I use Salesforce CRM, Zendesk, Apple iOS/macOS, G-Suite, Microsoft 365, Slack, and Notion to keep remote operations moving.
```

## Experience

### High-Ticket Sales & Logistics Specialist

[Concentrix](https://himalayas.app/companies/concentrix). Mar 2025 - Aug 2026

```text
Handled end-to-end inbound sales, consultative selling, and logistics booking for a premium North American moving and storage fleet. Consistently met and exceeded monthly sales revenue targets by identifying client needs and upselling customized storage and long-distance moving solutions.
```

Skills: Inbound-Sales, Consultative-Selling, Logistics, CRM, Upselling, Contract-Management

### Technical Support Specialist (Tier 2)

[Teleperformance](https://himalayas.app/companies/tp). Aug 2024 - Feb 2025

```text
Provided premium hardware, software, and cloud ecosystem troubleshooting for Apple devices. Translated complex technical diagnostics into simple, actionable steps for end-users, ensuring quick resolution times.
```

Skills: Technical-Support, iOS, MacOS, ICloud, Troubleshooting, Knowledge-Management, Data-Compliance

### Inbound Sales & Solutions Specialist

[Foundever](https://himalayas.app/companies/foundever). Dec 2023 - Jul 2024

```text
Drove revenue growth by managing inbound customer inquiries, qualifying leads, and closing sales for premium wireless plans, devices, and business solutions. Overcame customer objections and utilized advanced retention strategies to prevent account churn and maximize customer lifetime value.
```

Skills: Inbound-Sales, Lead-Qualification, Sales-Closing, Customer-Retention

### Inbound Sales & Account Conversion Specialist

[Concentrix](https://himalayas.app/companies/concentrix). Mar 2023 - Oct 2023

```text
Managed high-volume inbound customer requests, focusing on product presentation, plan customization, and direct sales closing for AT&T services. Effectively pitched and sold premium features, device upgrades, and bundled packages by identifying client pain points and buying signals.
```

Skills: Inbound-Sales, Product-Presentations, Plan-Customization, Sales-Closing, Objection-Handling, Customer-Retention

### Financial Support Analyst

[Citibank](https://himalayas.app/companies/citibank-switzerland-ag). Aug 2022 - Feb 2023

```text
Administered secure credit card account functions, including fraud verification, billing disputes, and line adjustment analysis. Ensured full compliance with global financial privacy laws while updating high-volume financial logs.
```

Skills: Credit-Card-Operations, Verification, Billing-Disputes, PCI-DSS, Financial-Compliance

### Omnichannel Operations Specialist

iQor. Jan 2022 - Aug 2022

```text
Handled network configurations, device upgrades, and tier-1 mobile troubleshooting for T-Mobile. Managed seamless omnichannel communications across blended chat, email, and voice workflows.
```

Skills: Network-Configuration, Upgrades, Chat, Email, Voice

### Omnichannel Operations Specialist

TTEC. Jan 2020 - Jan 2021

```text
Managed seamless omnichannel communications across blended chat, email, and voice workflows for T-Mobile.
```

Skills: Chat, Email, Voice

### Omnichannel Operations Specialist

Convergys. Sep 2018 - Jan 2019

```text
Supported logistics, media returns, and account troubleshooting for Redbox kiosks.
```

Skills: Logistics, Media-Returns

## Education

### STI College - Makati

Undergraduate, Business Management. 2012 - 2014

```text
Pursued a degree in Business Management, gaining foundational knowledge in business principles and management practices.
```

## Tech stack

- Salesforce
- iCloud
- Zendesk
- JavaScript
- iOS
- macOS
- HelpDesk+

To contact Francis Arwin, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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