# Priyatarshini Saravanan

Priyatarshini Saravanan is a remote worker on Himalayas, Call Centre Executive at EXEO Malaysia Sdn Bhd, based in Malaysia.

Source: https://himalayas.app/@priyatarshinisaravan

```text
I handle high-volume customer support, service desk tickets, logistics coordination, and administrative operations.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Malaysia |
| Authorized to work in | Malaysia |
| Job categories | Customer Service Executive, Administrative Assistant, Call Center Representative, Service Desk Analyst, Logistics Coordinator, Customer Support Specialist, Customer Support Executive, Customer Experience Executive, Customer Relationship Executive, Client Services Executive, Customer Service Officer, Customer Service Advisor |
| Skills | Customer Service, Excel, Microsoft Word, Outlook, Problem Solving, Complaint Resolution, Phone Communication, Time Management, Administrative Support, Logistics Coordination, Salesforce, SAP, Service Level Agreement Monitoring, Ticket Management, CRM, Documentation, Invoice Management, Inventory Management, Microsoft Teams, SPM |

## What I'm looking for

```text
I'm looking for a customer service, service desk, administration, or logistics role where I can manage enquiries, resolve issues within SLAs, maintain accurate records, and support smooth daily operations.
```

## About

```text
I'm currently handling inbound calls, Service.my enquiries, ServiceDesk Plus incidents, SFDC ticket routing, and SAP sales quotations at EXEO Malaysia. I focus on meeting SLAs and ensuring service requests are resolved or escalated on time.

I've supported customers and operations across Pride Logistic, Maxis, IBM US Support, and City-Link Express. Across customer service, backend support, logistics, and administration, I've managed high-volume enquiries, customer records, shipping documents, invoices, and issue resolution while consistently meeting KPI targets.
```

## Experience

### Call Centre Executive (current)

EXEO Malaysia Sdn Bhd. Apr 2026 - Present

```text
Handles inbound customer calls via Microsoft Teams Calling while meeting Service Level Agreements (SLAs). Manages and responds to customer enquiries through the Service.my email mailbox, logs incidents and service requests in ServiceDesk Plus (SDP), and assigns, routes, and escalates SFDC tickets to Field Engineers or dispatch teams as required.
```

Skills: Microsoft-Teams, SFDC, SAP, Customer-Service, SLA-Management, Incident-Management, Incident-Escalation

## Education

### Kolej Universiti Poly-Tech Mara Kuala Lumpur

Diploma, Teaching English as a Second Language

```text
Pursued a Diploma in TESL at Kolej Universiti Poly-Tech Mara Kuala Lumpur.
```

## Tech stack

- Salesforce
- Microsoft Teams
- SPM
- Microsoft Excel

To contact Priyatarshini, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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