# Priyanka Kumari

Priyanka Kumari is a remote worker on Himalayas, Senior Software Engineer at Servosys Solutions, based in India.

Source: https://himalayas.app/@priyankakumari12

```text
I lead application support for banking systems, incidents, SLAs, and vendor coordination.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 1414k+ INR |
| Job categories | Application Support Lead, Software Engineer, Application Support Engineer |
| Skills | Application Support Management, Team Management, Vendor Management, Incident Management, Escalation Management, Oracle Database, SLA Management, Monitoring, JBoss, Jenkins, Jira, Communication Skills, Bitbucket, Java, ITIL, Change Management, Service Management, Problem Management, Agile, Continuous Integration, Root Cause Analysis, Technical Documentation, Supply Chain Execution |
| LinkedIn | https://linkedin.com/in/priyanka-mishra-b9125938 |

## About

```text
I'm currently supporting Axis Bank’s Loan Management System at Servosys Solutions, coordinating with business users, infrastructure teams, and vendor development teams to resolve issues and deliver service requests within SLAs.

I allocate resources for incidents, coordinate fixes for major issues, and prepare process-flow documentation for end users and team members. The LMS supports corporate lending workflows and integrates with third parties through APIs.

Previously, I supported ICICI Bank’s iDisburse and iGold applications, managing ticketed queries, escalations, RCA documentation, application-support metrics, and knowledge-base updates.

Earlier at L&T Infotech, I supported Ingram Micro’s global warehouse operations, resolved business incidents, provided root-cause analysis, and built client relationships in the Supply Chain Execution domain.
```

## Experience

### Senior Software Engineer (current)

Servosys Solutions. Oct 2021 - Present

```text
Provided application support for Axis Bank's Loan Management System, coordinating with business users, infrastructure, and vendor teams to resolve issues and meet SLAs. Prepared process flow documents and managed incident escalations.
```

Skills: Application-Support, SLA-Management, Incident-Management, Escalation-Management, Oracle-Database, Java, APIs, ITIL, Agile, Bitbucket, Jira, Jenkins, JBoss

### Software Engineer

Servosys Solutions. Dec 2019 - Sep 2021

```text
Provided application support for ICICI Bank's iDisburse and iGold systems, resolving issues, managing ticketed queries, and coordinating with development and infrastructure teams. Maintained technical documentation and managed escalations.
```

Skills: Application-Support, Incident-Management, SLA-Management, ITIL, Agile, Continuous-Integration, RCA, Technical-Documentation, Vendor-Management

### Software Engineer

[L&T Infotech](https://himalayas.app/companies/ltm). Jan 2011 - Jan 2013

```text
Resolved user queries and incidents for Ingram Micro's warehouse systems, providing root cause analysis and improving system effectiveness. Built client relationships and supported enhancement work.
```

Skills: Application-Support, Incident-Management, Root-Cause-Analysis, Supply-Chain-Execution, SLA-Management, Customer-Relationship-Management

## Education

### Women's Institute of Technology

B.Tech, Information Technology

```text
Completed a B.Tech in Information Technology from Women's Institute of Technology, Darbhanga in 2010.
```

## Tech stack

- Bitbucket
- Jenkins
- Jira
- Java
- JBoss

To contact Priyanka, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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