# Priya Chhabra

Priya Chhabra is a remote worker on Himalayas, Assistant Manager (Band B1) at EXL Service, based in India.

Source: https://himalayas.app/@priyachhabra

```text
Travel operations professional at EXL Service delivering UK corporate travel operations and managing a team of 13–15 associates.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 30k+ USD |
| Job categories | Travel Operations, Service Delivery Manager, Customer Experience Manager, Process Improvement Manager |
| Skills | Corporate Travel Operations, Service Delivery, UK Corporate Accounts, Team Leadership, Client Management, Stakeholder Management, SLA Monitoring, KPI Monitoring, CSAT, Traveler Escalation Management, Operational Reporting, management information system, Workforce Coordination, Capacity Coordination, Quality Management |
| LinkedIn | https://linkedin.com/in/priya-chhabra |

## What I'm looking for

```text
I’m interested in opportunities across travel operations, service delivery, customer experience, and process excellence.
```

## About

```text
At EXL Service, I’m responsible for end-to-end operational delivery across multiple queues supporting UK-based corporate travel accounts. I manage and develop a team of 13–15 associates, while monitoring service performance and coordinating with operational stakeholders.

I handle complex traveler and client escalations across air, hotel, visa, forex, and ground transportation needs. My experience also includes corporate travel reservations using Sabre and Galileo, client onboarding and transitions, quality reviews, and process improvement.
```

## Experience

### Assistant Manager (Band B1) (current)

[EXL Service](https://himalayas.app/companies/exl). Oct 2024 - Present

```text
Lead end-to-end operational delivery for UK-based corporate travel accounts, managing a team of 13–15 associates. Oversee service performance, escalations, quality, and stakeholder coordination.
```

Skills: Corporate-Travel-Operations, Service-Delivery, Team-Leadership, Stakeholder-Management, SLA-KPI-Monitoring, Escalation-Management, Quality-Assurance, Root-Cause-Analysis, Process-Improvement, Client-Onboarding, Sabre, Galileo, Amadeus, GBT, Salesforce, Excel, Power-BI

### Subject Matter Expert

[EXL Service](https://himalayas.app/companies/exl). May 2022 - Oct 2024

```text
Provided functional guidance and subject-matter support to travel consultants, supported client onboarding and transitions, and delivered training and coaching to improve service quality.
```

Skills: Corporate-Travel-Operations, GDS, Sabre, Galileo, Amadeus, Training, Coaching, Quality-Assurance, Process-documentation, Client-Onboarding, Stakeholder-Coordination

### Travel Consultant

[EXL Service](https://himalayas.app/companies/exl). Oct 2019 - May 2022

```text
Managed domestic and international travel reservations for UK-based corporate accounts across voice, chat, and email channels. Handled traveler queries and complex service issues using Sabre and Galileo.
```

Skills: Travel-Reservations, Corporate-Travel, Sabre, Galileo, Amadeus, Customer-Service, Voice-support, Live-Chat, Email-Support, Quality-Assurance

### Travel Consultant

Carlson Wagonlit Travel (CWT). Aug 2019 - Sep 2019

```text
Supported corporate travel servicing and reservation-related activities.
```

Skills: Corporate-Travel, Reservations, Customer-Service

### Senior Associate

[Concentrix](https://himalayas.app/companies/concentrix). Jun 2015 - Sep 2017

```text
Handled customer escalations and complex service issues, taking ownership of resolution and customer communication. Supported onboarding and knowledge transfer for new joiners.
```

Skills: Customer-Escalation-Management, Customer-Service, First-Contact-Resolutions, Average-Handle-Time, Quality-Assurance, Onboarding, Knowledge-transfer

## Education

### Indira Gandhi National Open University

Post Graduate Diploma in Applied Statistics, Applied Statistics

```text
Pursuing a Post Graduate Diploma in Applied Statistics (PGDAST) from Indira Gandhi National Open University, currently in progress.
```

### Indira Gandhi National Open University

Bachelor of Computer Applications, Computer Applications

```text
Completed a Bachelor of Computer Applications (BCA) from Indira Gandhi National Open University in November 2021.
```

### Power BI: Beginner to Pro Workshop

Workshop, Power BI

```text
Completed a workshop on Power BI from beginner to pro level.
```

### Geography in Travel Planning

Course, Travel Planning

```text
Completed a course on geography in travel planning.
```

## Tech stack

- Salesforce
- Microsoft Excel
- Power BI

To contact Priya, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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